How to File Arbitration Against Amazon (2025 Seller Guide)

How to File for Arbitration Against Amazon (2025 Seller Guide)

If you’re an Amazon seller dealing with an unresolved dispute—such as a wrongful suspension or withheld funds—filing for arbitration may be your best option. In this video, AMZ Sellers Attorney® breaks down the arbitration process and how to approach it strategically.

What Is Arbitration?

Arbitration is a private form of dispute resolution where a neutral third party (an arbitrator) renders a legally binding decision outside of court. Sellers agree to arbitration when signing Amazon’s Business Solutions Agreement (BSA).

Key Advantages of Arbitration:

• Neutral Decision-Maker: Cases are evaluated by an independent arbitrator, not Amazon.
• Confidentiality: Unlike court cases, arbitration proceedings are private.
• Faster Resolution: Arbitration typically resolves disputes faster than litigation.

When Should You Consider Arbitration?

Consider filing if internal Amazon channels have failed to resolve:

• Wrongful Account Suspensions
• Withheld or Frozen Disbursements
• Ignored IP Claims or Brand Protection Issues

Steps to File for Arbitration Against Amazon

1. Review Amazon’s BSA: Understand the arbitration clause and rules.
2. Attempt Internal Resolution: Document your communication with Seller Support and Account Health.
3. Prepare Your Case: Gather emails, reports, payment statements, POAs, and other relevant records.
4. File with AAA: Use the American Arbitration Association to initiate your case and select an arbitrator.
5. Arbitration Hearing: Participate in a virtual or written hearing. The arbitrator issues a binding decision afterward.

“If Amazon has wrongfully suspended your account or withheld funds, arbitration may be your most effective legal option.” — AMZ Sellers Attorney®

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Video Summary

0:00–0:20 Introduction to arbitration as an Amazon seller

0:27 Benefits: neutrality, confidentiality, speed

0:50 When arbitration is necessary—suspensions, withheld funds, IP

1:17–1:50 Process: review BSA, attempt resolution, file with AAA

2:02 Learn more at amazonsellers.attorney