May 29th, 2025

Amazon Account Deactivation Appeals: Shipment Discrepancies

Over the past 24 hours, Amazon Seller Forums have seen a spike in discussions from sellers facing sudden account deactivations due to alleged shipment discrepancies. Many of these sellers are confused about why their accounts were deactivated and are seeking help on how to request proof and file an appeal.

These situations often stem from Amazon believing that an order was not properly fulfilled, that tracking was invalid, or that a delivery confirmation does not align with buyer claims. Unfortunately, these issues can occur even when the seller believes they have done everything right.

What the Amazon Seller Community Is Saying

According to a trending thread on the Amazon Seller Forums, numerous sellers report receiving notices that claim they failed to ship items or that tracking did not meet Amazon’s Valid Tracking Rate (VTR) standards. Others note discrepancies in Amazon's internal scans versus what the carrier confirms.

Some sellers report difficulty obtaining details from Amazon about what exactly triggered the deactivation, stating that appeals are being rejected without clear explanations. The recurring question across the forum: “How do I get Amazon to show me what went wrong—and how can I appeal it?”

How to Request Proof from Amazon

• Use the “Appeal” button within Account Health or the Performance Notifications section.
• Politely request the exact order ID(s) and evidence Amazon used to conclude the shipment was invalid.
• Ask Amazon to specify whether the issue was:
  • Missing or late tracking upload
  • Invalid carrier or tracking number
  • No carrier scan confirming delivery
  • Customer claim without resolution
• Provide your own carrier receipts, delivery confirmation, and tracking screenshots as part of your inquiry.

How to Write a Strong Appeal

Amazon expects a structured, fact-based Plan of Action (POA). Avoid emotion, speculation, or blaming the buyer. Instead, clearly break down your response into these sections:

1. Root Cause: Explain what led to the discrepancy. Was there a carrier delay? A system update error? Incomplete scan?
2. Corrective Actions Taken: Have you changed carriers? Adopted barcode scanning? Audited recent shipments?
3. Preventative Measures: What will you do to prevent future errors? Upload tracking earlier? Use Amazon’s Buy Shipping? Implement 3rd-party confirmation checks?

Attach all relevant proof. If you used USPS, UPS, FedEx, or DHL, include delivery confirmation pages, tracking logs, and receipts showing handoff.

When to Seek Legal Support

If your account was deactivated without clear evidence—or if your appeals have been repeatedly denied—it may be time to bring in legal help. At AMZ Sellers Attorney®, we assist sellers with shipment discrepancy appeals by drafting attorney-supervised POAs, requesting documentation on your behalf, and escalating matters if necessary.

Need Help Appealing an Amazon Account Deactivation?

If you’ve been deactivated due to alleged shipment discrepancies and need professional assistance, we’re here to help. Our legal team specializes in Amazon appeals and understands the nuances of logistics-related suspensions.

Request a Free Consultation Today