Amazon Relay Suspensions & CSA Scores: What Trucking Carriers Must Know in 2025
Carriers with poor CSA scores may be suspended from or denied access to the Amazon Relay Load Board. Amazon only partners with carriers who maintain strong safety and compliance records. If your Federal Motor Carrier Safety Administration (FMCSA) Compliance, Safety, and Accountability (CSA) score is weak, you risk losing or being denied Relay access.
What Are CSA Scores and Why Does Amazon Relay Care?
The FMCSA uses seven Behavior Analysis and Safety Improvement Categories (BASICs) to measure motor carrier performance and compliance. Amazon monitors these closely before granting Relay access:
- Unsafe Driving
- Hours-of-Service (HOS) Compliance
- Vehicle Maintenance
- Controlled Substances & Alcohol
- Driver Fitness
- Hazardous Materials (HM) Compliance
- Crash Indicator
Performance in these categories determines your CSA score percentile. High scores mean higher violation risk. Amazon Relay requires scores below certain thresholds to ensure reliability and safety.
Watch: Amazon Relay & CSA Scores Explained
Amazon Relay CSA Score Requirements (2025)
- Unsafe Driving: Below 60%
- HOS Compliance: Below 60%
- Vehicle Maintenance: Below 75%
- Controlled Substances/Alcohol: Below 75%
- Driver Fitness: Below 75%
Ideally, your percentile should be as close to zero as possible. Higher scores signal repeated violations and can lead to Amazon Relay suspension or account termination.
How CSA Performance Is Calculated
CSA scores are based on roadside inspections, violations, and crash reports. Each violation stays on record for 24 months. The only way to improve is to avoid repeat violations and maintain clean inspections.
Watch: How to Appeal Amazon Relay Suspensions
What Happens if Your Amazon Relay Account Is Suspended?
Carriers with poor CSA scores may receive warning letters, face Amazon Relay Load Board suspension, or have applications denied outright. Suspensions can disrupt your trucking operations and leave drivers without consistent work.
Appealing a suspension requires a strong case showing corrective actions, safety retraining, and preventive measures. Without a proper Amazon Relay appeal, reinstatement is unlikely.
How AMZ Sellers Attorney® Helps Carriers
If your Amazon Relay account was suspended due to poor CSA scores or compliance violations, AMZ Sellers Attorney® can help you:
- Review FMCSA score violations impacting your Relay access.
- Draft a strong, legally sound Amazon Relay appeal.
- Show corrective measures (training, maintenance logs, compliance programs).
- Communicate with Amazon’s compliance team on your behalf.
- Increase your chances of Relay reinstatement quickly.
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