Amazon Order Defect Suspension Appeal
Is your Amazon seller account suspended because of customer condition complaints or order defect rate (ODR)? Get your amazon plan of action for order defects or late shipping with unlimited revisions & escalation.
4.9 rating out of 274 reviews
Win Customer Condition Complaint Suspensions (ODR or Order Defect Rate) Appeals
Because of its customer-centric approach, Amazon cares more about the customer experience than anything else and will suspend your seller account and remove your selling privileges if you receive complaints about the following.
If you receive an Amazon order defect rate suspension, happens you need an experienced Amazon sellers attorney to write an Amazon appeal and plan of action to get your suspended Amazon seller account reinstated:
Products not as described
Amazon suspended item not as described? According to Amazon policy, the product you sell must match exactly the one described in your listings. If you have this issue, you should included in your plan of action that you will monitor your listings to make sure they conform to Amazon policy. Ruthless competitors will often sell a generic product and complain against other sellers who list under them.
Be careful! Your Amazon seller account can be suspended if you are not selling the exact item described in the listing.
Used sold as new
A correlation to the above, your product must be in the condition advertised. Many complaints are made that used products are sold as new. This can be another trick used by ruthless competitors or simply customer complaints. If your account is suspended or listing removed, along with your plan of action, you must submit invoices from your supplier which demonstrate an unbroken supply chain of new product.
Defective or damaged products
Amazon realizes that there will be defective products from time to time, but puts the burden on you as the seller to put an effective quality control program in place for all the products you sell. Putting the customer first will insure a lasting partnership with Amazon. Your refund and return policy should be "customer first," and you should settle any A-Z claims. Amazon will refund a customer's money if you don't, and the burden is on you to prove the product was not defective or as described.
Order Defect Rate
Order defect rate, or ODR, is a statistic of seller metrics Amazon looks at to determine account health. Your ODR may be affected by selling inauthentic products, selling products that do not match the detail pages of the products exactly, or late shipping issues.
If you have suffered an Amazon suspension for an inacceptable ODR, we can help you craft an effective Amazon appeal letter and plan of action which includes systems to follow to ensure Amazon that your order defect rate will stay within acceptable limits.
Amazon Late Shipment Appeal
Amazon suspensions often occur as the result of shipping issues. Amazon expects every order for every customer to be delivered on-time and tracked. Many sellers do not have proper procedures in place to make sure this is done seemlessly, and, as a result, suffer a suspension of their Amazon seller account.
We have a 100% success rate on these types of appeals. The fixed, non-refundable fee of $1050 ($1250 for listing removal appeals) covers a professionally written plan of action, with unlimited amendments and any escalation you may need to higher management should your appeal be denied.