Amazon appeal of inauthentic product suspensions from Kenneth Eade on Vimeo.





Many of my clients come to me with an Amazon suspended account due to "inauthentic items."  This is the most common type of Amazon suspension or listing removal.  This term can be quite confusing, because it covers two types of items:



Counterfeit Products


These are "knock off" products that purport to be a brand product, but are not.  



Items lacking authorization for resale


These are items which are not counterfeit at all, but purchased without the authority to resell the brand item.  Amazon has not prohibited retail arbitrage, but they are gating and restricting more and more brands and retail receipts may not be accepted for these brands to prove authenticity.


Amazon Appeal for Inauthentic Item Complaints


A complaint for inauthentic items can come from the manufacturer of the product, who has seen the listing on your Amazon seller account and has not authorized you to resell their product, or buyer complaints.  Buyers complain about inauthenticity for many reasons, and they are not always correct.  In the case of an Amazon suspension for such complaints, you will usually be asked to provide invoices from your supplier, which will show where you purchased the product, and an Amazon plan of action to prevent such incidents from happening in the future.  An Amazon sellers attorney is your best bet for crafting an effective Amazon appeal plan of action. Call us now for a free legal consultation on getting your suspended Amazon seller account reinstated.

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