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Amazon Seller News and Policy Updates for 2025

Amazon's Test Buy Requirement: Strengthening Intellectual Property Rights Enforcement

4/30/2023

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Introduction
As the world's largest online marketplace, Amazon places great emphasis on protecting intellectual property rights and combating counterfeit or infringing products. In its ongoing efforts to ensure a fair and trustworthy platform, Amazon has implemented a new requirement for some intellectual property rights holders. This requirement involves substantiating complaints against alleged infringing sellers with a test buy. In this article, we will explore the rationale behind Amazon's test buy requirement, its potential benefits for intellectual property rights holders, and the implications it may have on the overall enforcement of intellectual property rights on the platform.  Does this help?  Well, yes, no and not really. Without a uniform enforcement of the test buy rule, nothing is going to change Amazon's cutthroat, wild west competition when it comes to third-party sellers competing to win the same buy box. 
The Test Buy Requirement Explained
Amazon's test buy requirement is a policy that asks certain intellectual property rights holders to provide evidence of infringement through a verified purchase of the allegedly infringing product. This means that rights holders need to purchase the suspected counterfeit item directly from the seller's listing on Amazon. The purpose of this requirement is to strengthen the validity of complaints and ensure that legitimate claims are supported by tangible evidence.  Unfortunately, Amazon is quite arbitrary on how they enforce this new policy.
Benefits for Intellectual Property Rights Holders
While the test buy requirement may initially seem burdensome, it can offer several benefits to intellectual property rights holders. First and foremost, conducting a test buy allows rights holders to gather firsthand evidence of infringement, providing them with a stronger case against the alleged infringing seller. This evidence can be crucial in persuading Amazon to take appropriate action, such as removing the infringing product listing or even suspending the seller's account.
Moreover, the test buy requirement helps prevent false claims or unsubstantiated complaints by requiring rights holders to invest their resources and verify the presence of infringement before filing a complaint. This helps maintain the integrity of the intellectual property rights enforcement process on the Amazon platform, ensuring that only genuine infringements are addressed.
Implications for Intellectual Property Rights Enforcement
Amazon's test buy requirement signifies the platform's commitment to robustly combating counterfeits and protecting intellectual property rights. By strengthening the evidentiary requirements for complaints, Amazon aims to enhance the effectiveness and credibility of its enforcement actions.
While the test buy requirement may present certain challenges for rights holders, such as additional costs and potential delays in taking action, it ultimately raises the bar for intellectual property rights enforcement on Amazon. It creates a higher threshold for substantiating claims and promotes a more rigorous and reliable approach to addressing intellectual property infringements.
Furthermore, the test buy requirement aligns with broader industry practices, where test purchases are commonly utilized to gather evidence in cases of intellectual property infringement. This consistency helps ensure a level playing field and fosters trust among rights holders, sellers, and customers within the Amazon marketplace.
Conclusion
Amazon's test buy requirement represents a significant step towards strengthening intellectual property rights enforcement on the platform. While it may impose additional responsibilities on rights holders, such as conducting test purchases, it brings several benefits, including increased credibility of infringement claims and a higher level of protection against false or unsubstantiated complaints. By implementing this requirement, Amazon demonstrates its dedication to maintaining a fair and secure marketplace for sellers and customers alike, bolstering the fight against counterfeits and promoting respect for intellectual property rights.
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Initiating Arbitration with Amazon: Procedures, Costs, and Your Rights as a Seller

4/29/2023

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Initiating Arbitration with Amazon

Initiating Arbitration with Amazon: A Comprehensive Seller's Guide

Published: April 29, 2023

Introduction

Amazon sellers frequently face challenges such as account suspensions, policy disputes, and withheld funds. When internal resolution methods fail, arbitration provides a structured alternative to resolve disputes. This comprehensive guide outlines the arbitration process, legal strategies, and best practices for sellers engaging in arbitration with Amazon, ensuring you are well-equipped to protect your business interests.

What is Arbitration?

Arbitration is a private, legally binding dispute resolution process where an impartial third party—the arbitrator—reviews the evidence and renders a decision. Compared to litigation, arbitration is faster, more cost-effective, and confidential. Amazon's Business Solutions Agreement (BSA) mandates arbitration for disputes, precluding sellers from suing in court except for small claims cases.

Key Provisions in Amazon's Business Solutions Agreement

The BSA forms the foundation of your contractual relationship with Amazon. It includes:

  • Mandatory Arbitration Clause: Disputes must be resolved through arbitration administered by the American Arbitration Association (AAA).
  • Governing Law: The agreement is governed by the laws of the state of Washington.
  • Notice Requirements: Sellers must provide written notice before filing for arbitration.

Steps to Initiate Arbitration with Amazon

  1. Review the Arbitration Clause: Understand your rights and obligations under the BSA.
  2. Draft a Demand for Arbitration: Prepare a document outlining your claims, the facts of the dispute, and the relief you seek.
  3. Select an Arbitration Provider: Typically, the AAA is specified, but alternative providers like JAMS may be available.
  4. File the Demand: Submit your demand to the chosen provider and notify Amazon's registered agent.
  5. Pay Filing Fees: Filing fees are based on the amount in controversy, with specific schedules provided by the arbitration provider.

Cost Considerations

Arbitration costs vary depending on the provider and the complexity of the case. Common expenses include:

  • Filing Fees: AAA fees range from a few hundred to several thousand dollars, depending on the claim size.
  • Arbitrator Fees: Arbitrators charge hourly or daily rates, typically split between the parties.
  • Legal Representation: Hiring an attorney specializing in Amazon arbitration can add to the costs but significantly enhances your chances of success.

The Arbitration Process: A Detailed Breakdown

Once arbitration is initiated, the process involves several stages:

1. Filing the Demand

Submit your arbitration demand with supporting documents, including evidence of the dispute and proof of damages.

2. Arbitrator Selection

The AAA provides a list of arbitrators. Both parties review and agree on an arbitrator based on qualifications and experience.

3. Preliminary Hearing

A preliminary conference establishes deadlines, clarifies the issues, and outlines the hearing process.

4. Discovery

Although limited compared to litigation, discovery in arbitration involves exchanging documents, witness lists, and evidence.

5. Arbitration Hearing

During the hearing, both parties present their cases through oral arguments, witness testimony, and documentary evidence.

6. Arbitrator's Award

After deliberation, the arbitrator issues a binding decision, resolving the dispute.

Common Disputes Addressed in Arbitration

Sellers frequently use arbitration to resolve disputes related to:

  • Account suspensions
  • Policy violations
  • Withheld funds
  • Intellectual property complaints
  • Product listing removals

Legal Representation and Strategy

Retaining an attorney experienced in Amazon arbitration can greatly impact the outcome of your case. Experts like Kenneth Eade at Amazon Sellers Attorney have successfully represented sellers in arbitration, achieving outcomes such as fund recovery and policy reversals. Their expertise ensures proper procedural adherence and effective advocacy.

Success Stories and Precedents

Arbitration decisions are private and cannot be used as precedent. However, recent arbitrations in cases where Amazon's policies regarding indefinite fund holds were challenged, arbitrators ruled these practices unenforceable, leading to significant financial recoveries for sellers.

Conclusion

Arbitration offers a powerful mechanism for Amazon sellers to resolve disputes. By understanding the process, costs, and legal framework, you can effectively navigate arbitration and protect your business interests. If you need guidance, experienced legal professionals at Amazon Sellers Attorney are ready to assist you 24/7. Contact us today for a free consultation and evaluation of your case.

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Amazon Seller Documentation: Protecting Your Business

4/27/2023

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Introduction:
As an Amazon seller, maintaining proper documentation is crucial for protecting your business and resolving potential issues on the platform. Amazon frequently requests documentation for various purposes, including account reinstatement and safeguarding against fraudulent activities. This comprehensive guide will outline the essential documentation required for Amazon sellers and explain how each document contributes to protecting your business.
Seller Account Verification Docs:
Verification is an ongoing process on Amazon, and sellers may be required to provide documentation when updating account details or facing verification checks. To ensure a smooth verification process, keep the following documents readily available:
  1. Identity Verification: Provide a valid identification document such as a passport, driver's license, or national ID that matches the information on your seller account.
  2. Business Documentation: If applicable, be prepared to present your business license, bank statements, credit card statements, or utility bills to verify your business entity and address.  If your account is suspended for verification failure, we can help you.


Certificate of Liability Insurance:
For Professional Seller Accounts with monthly sales exceeding $10,000, Amazon requires sellers to maintain Commercial General Liability insurance. Make sure to have a Certificate of Liability Insurance that meets the following criteria:
  1. Coverage Amount: The policy must provide at least $1,000,000 in coverage.
  2. Coverage Type: Ensure your policy includes Products Liability coverage (Products/Completed Operations) to protect against potential liability arising from the products you sell on Amazon.
  3. Additional Insureds: Name Amazon.com Services LLC and its affiliates as additional insured parties on the certificate.
  4. Policy Rating and Deductible: The insurance policy should have a company rating of A- or better and a deductible of less than $10,000, if applicable.
Documentation for Anyone Accessing Your Seller Account:
Maintaining control and oversight of your Seller Central account is essential. Document the relationships with individuals or entities that have access to your account to safeguard against any unwanted associations. Keep the following documentation:
  1. Contracts and Termination Letters: Have dated contracts and termination letters for employees, service providers, 3PLs, warehouses, software providers, and contractors. Clearly define the scope of their work and ensure proper termination protocols are followed.
  2. Change of Ownership: If the ownership of your company changes, document the creation or termination of partnerships and provide clear evidence of when these changes took place. Update all relevant information within your account accordingly.
Documentation for Brand Owners:
As a brand owner, you need to provide specific documentation to protect your brand and intellectual property rights on Amazon:
  1. Trademark/Patent Registration: Registering your trademark or patent is crucial for enrolling in Amazon's Brand Registry. Include proof of your trademark or patent registration to strengthen your brand protection and access additional tools offered by the Brand Registry.
  2. Copyright Registration: Protect your product descriptions, images, and other copyrighted materials by registering them with the appropriate copyright authorities. Copyright registration helps in asserting your intellectual property rights and acting against infringements.
  3. GS1 Certificate: Ensure you obtain GTINs (Global Trade Item Numbers) from GS1, a globally recognized organization that provides unique identifiers for products. Amazon verifies the authenticity of GTINs through the GS1 database, so having a valid GS1 certificate establishes the credibility of your products.
  4. Proof of Relationship: If your company name differs from your brand name, maintain documentation proving the relationship between the two. This can include a Doing Business As (DBA) certificate, a trademark certificate showing your company as the owner, or a licensing agreement.
  5. Invoices from Suppliers: Maintain detailed records of your relationship with suppliers and manufacturers, including contracts and invoices. These invoices should demonstrate the authenticity and legitimacy of the products you sell on Amazon.


    Conclusion:
    Proper documentation is vital for Amazon sellers to protect their businesses, navigate account-related issues, and assert their rights as brand owners. By maintaining the required documentation, you can ensure a smooth verification process, comply with Amazon's policies, and demonstrate the legitimacy of your products.

    By having these documents readily available and up to date, you can respond promptly to Amazon's requests, ensure compliance with their policies, and protect your business from potential infringements, suspensions, or unauthorized associations.

    Remember that documentation requirements may vary based on your specific circumstances, so it's essential to stay informed about any changes in Amazon's policies and adapt your documentation accordingly.

    By prioritizing documentation and maintaining accurate records, you can navigate the Amazon marketplace with confidence, safeguard your business, and demonstrate your commitment to operating within Amazon's guidelines.  

    Remember, we are always here for you, 24 hours a day.  Call, chat, email or submit your question for a free consultation anytime.


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Updated Strategies for Escalating Your Amazon Appeal in 2025

4/27/2023

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Escalation of an Amazon Appeal

Updated Strategies for Escalating Your Amazon Appeal in 2025

Published: October 25, 2024 · Last updated: April 28, 2025

Article Contents

  1. Amazon Appeal Process Overview (2025)
  2. Different Types of Amazon Appeals
  3. Understanding Amazon Account Deactivation Appeals
  4. Core Steps in the Amazon Seller Appeal Process
  5. Strategies for Winning an Amazon Appeal
  6. Understanding the Amazon Appeal Timeline
  7. Writing a Persuasive Amazon Appeal (POA)
  8. Seeking Professional Help for Appeals
  9. Dealing with Amazon Disbursement Holds
  10. Conclusion on Escalation Strategies
  11. Frequently Asked Questions about Escalating Appeals
An attorney reviewing charts and data for an Amazon appeal strategy.
Data-driven appeal strategies boost reinstatement odds.

Amazon Appeal Process Overview (2025)

Receiving a notification that your Amazon selling privileges have been removed can be alarming, but the 2025 appeal framework provides a structured path for reinstatement. Sellers typically have 17 calendar days after most suspension notices to submit a comprehensive Plan of Action (POA). This POA must clearly address the root cause of the issue, detail the corrective measures already taken, and outline specific preventive actions for the future.

Once your POA is submitted through Seller Central, it enters the Seller Performance Investigation queue. If your initial appeal attempt results in a templated denial, or if you receive no substantive response after approximately 14 days, it may be time to consider escalating the appeal. Escalation options include reaching out to Executive Seller Relations via internal channels or directly emailing specific teams such as [email protected].

A flowchart illustrating the Amazon appeal escalation levels, from Seller Performance to the legal department.

Different Types of Amazon Appeals

1. Suspension Appeals (Account Level)

These are triggered by account-wide policy violations or performance metric breaches. A successful appeal hinges on a meticulous POA supported by solid evidence, such as supplier invoices, updated Standard Operating Procedure (SOP) screenshots, or proof of carrier scan compliance.

2. Listing Appeals (ASIN Level)

Used to address violations tied to specific ASINs, like alleged Copyright Infringement, Restricted Products violations, or Safety Complaints. Provide clear proof of remediation, like updated product titles/descriptions, valid ingredient certificates, or relevant test reports.

3. Performance Appeals (Metrics Based)

These focus on improving key performance indicators (ODR, LSR, or VTR). Supply performance trend charts showing improvement post-incident and explain systemic fixes implemented, such as partnering with a new 3PL provider or upgrading warehouse management systems (WMS).

Understanding Amazon Account Deactivation Appeals

An account deactivation represents a more severe action than a standard suspension, often involving frozen funds, stranded FBA inventory, and loss of Brand Registry benefits. In 2025, Amazon generally provides an opportunity to appeal even these serious deactivations. Your appeal submission must be legally precise, demonstrating immediate and ongoing alignment with Amazon's policies.

If initial appeals and escalations are denied, the Amazon Dispute Resolution clause found in the Business Solutions Agreement (BSA §18) allows sellers to pursue binding arbitration. Engaging an experienced Amazon attorney at this critical stage provides significant leverage, allowing for the introduction of specific statutory arguments and legal precedents relevant to your case.

Core Steps in the Amazon Seller Appeal Process

  1. Gather Necessary Documentation: Collect relevant invoices (dated within the last 365 days), supplier contracts or agreements, fulfillment SOPs, quality control photos, and any other evidence supporting your case.
  2. Draft a Comprehensive POA: Address each root cause bullet point mentioned in Amazon's suspension notice. Clearly map each remedy or preventative measure back to specific Amazon policy citations to demonstrate compliance.
  3. Submit & Track Your Appeal: Upload the POA and all supporting documents via the Performance tab in Seller Central. Carefully note the generated Appeal ID, as this is crucial for tracking progress and for any necessary escalations.

Strategies for Winning an Amazon Appeal

  • Data Transparency: Attach Key Performance Indicator (KPI) snapshots or relevant reports demonstrating metric recovery *after* the incident occurred. Show improvement.
  • Policy Citations: Directly quote the relevant Amazon seller policies verbatim in your POA and provide specific evidence showing how you now comply with those rules.
  • Proactive Compliance Culture: Reference implemented Standard Operating Procedures (SOPs), records of internal audits, and logs of new staff training related to the issue. Show systemic change.
  • Legal Alignment (If Applicable): If Amazon’s action appears to contradict terms in the Business Solutions Agreement (BSA), respectfully cite the relevant clauses in your escalation.

Understanding the Amazon Appeal Timeline

Stage Expected Response Timeframe
Initial Seller Performance Review 24–48 hours (often automated)
Secondary Investigation / Template Denial Response 3–5 business days
Executive Seller Relations Escalation Review 5–10 business days
Legal Department Review (if escalated further) 10–30 business days or longer

How Do I Write a Good Appeal on Amazon?

Structure your appeal using the Issue-Impact-Action-Prevention framework for clarity and effectiveness:

Issue

Succinctly restate the core issue cited by Amazon in your own words. This demonstrates comprehension of the problem.

Impact

Acknowledge the negative impact on customers or the marketplace (e.g., refunds issued, orders cancelled, policy violation). Express responsibility.

Action (Corrective Measures)

List the specific, chronological steps already taken before submitting the appeal to fix the immediate problem (include dates, tools used, staff retraining completed).

Prevention (Preventative Measures)

Describe forward-looking safeguards designed to prevent recurrence: implementation of automated alerts, periodic supplier audits, regular performance dashboard reviews, updated SOPs.

Need Emergency Reinstatement or Escalation Help?

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What Does Amazon Disbursement Hold Mean?

An Amazon disbursement hold freezes your funds beyond the standard reserve period typically associated with account reviews or velocity limits. Common reasons for extended holds include:

  • High return rates or refund ratios triggering financial risk flags.
  • Ongoing ASIN or account-level investigations related to authenticity or safety complaints.
  • Sudden, significant spikes in sales velocity requiring further verification.

To resolve disbursement holds, you generally need to address the underlying issue causing the hold. You can also try contacting [email protected] with supporting documents like bank statements, shipping receipts confirming order fulfillment, and a concise explanation addressing Amazon's concerns.

Conclusion on Escalation Strategies

Successfully navigating the Amazon appeal landscape in 2025 often requires combining data-driven POAs with timely and appropriate escalation. Key takeaways include:

  1. Address the identified root cause thoroughly with verifiable evidence in your initial appeal.
  2. Consider escalating your appeal after approximately 14 days without a substantive response or upon receiving a vague template denial.
  3. Leverage professional legal counsel, like AMZ Sellers Attorney®, when facing complex deactivations, arbitration, or needing direct communication with Amazon's legal department.

Frequently Asked Questions about Escalating Appeals

How do I know if I should appeal or contact Seller Support first?

Submit an appeal when Amazon explicitly requests a Plan of Action (POA) in a performance notification or when your selling privileges are formally removed. Use Seller Support primarily for seeking clarification on notices, addressing minor catalog errors, or resolving technical issues unrelated to suspension.

What if my Amazon appeal keeps getting denied after submission?

If your appeal is repeatedly denied, carefully re-examine the root causes identified in your POA. Enhance your appeal with stronger evidence, potentially including third-party audit documents or certifications. Escalate the case to Executive Seller Relations or seek specialized legal assistance to identify weaknesses in your appeal and refine your strategy.

Does deleting and recreating affected ASIN listings help avoid suspension?

No, deleting and recreating listings related to a suspension issue generally does not resolve the underlying problem and can negatively impact your compliance history. It's better to address the issue directly by fixing the listing according to policy and presenting evidence of correction in your appeal.

© 2025 AMZ Sellers Attorney®. All rights reserved.

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Understanding the First Sale Doctrine: Its Impact on Amazon Sellers and Limitations in Intellectual Property Cases

4/27/2023

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First Sale Doctrine (Right of First Sale) — Definition, Exceptions, Digital Limits, EU Exhaustion & Amazon Examples

Short answer: The First Sale Doctrine says that once a legitimate, authorized sale of a physical copy occurs, the IP owner’s right to control distribution of that copy is exhausted. In practice, this lets you resell, lend, or dispose of genuine goods you lawfully bought. Key limits: material differences, quality-control failures, and digital/streaming licenses.

first sale doctrine right of first sale first sale doctrine copyright first sale doctrine trademark patent exhaustion first sale doctrine digital content first sale rule customs eu exhaustion amazon reselling

The First Sale Doctrine: A 2025 Guide for E-commerce Sellers

If you resell products online, the First Sale Doctrine is your strongest legal shield protecting your business. Learn your resale rights, understand critical exceptions like 'material differences' and quality control, and master effective responses to brand IP complaints to safeguard your e-commerce store in 2025.

Amazon seller researching the First Sale Doctrine to protect rights
Understanding the First Sale Doctrine is your key defense against wrongful intellectual property complaints.
Key Takeaways for Sellers: The First Sale Doctrine authorizes you to resell genuine, legally obtained products. However, your rights are limited—this does NOT protect products that are materially different (e.g., missing warranty) or that do not meet brand quality standards. Winning IP complaint challenges relies on providing a robust chain-of-custody with detailed invoices, receipts, and supporting evidence.
On This Page:
  1. What is the First Sale Doctrine? (Simple Explanation)
  2. Key Exceptions Brands Use Against Resellers
  3. In-depth on Material Differences
  4. How to Prove Product Authenticity for IP Defense
  5. Step-by-Step IP Complaint Response
  6. Comprehensive E-commerce Seller FAQ with Structured Q&A

What is the First Sale Doctrine? (A Simple Explanation) ⚖️

The First Sale Doctrine is a foundational U.S. legal principle that gives you the right to resell a genuine physical product once it's lawfully purchased. After the first authorized sale, the brand or copyright owner cannot control that particular item’s onward sale or distribution. This principle drives resale models including retail arbitrage, secondhand product markets, and used goods sales.

For e-commerce sellers, simply put: if you lawfully acquire a genuine product, you generally have the unrestricted right to resell that product online. This is also called “trademark exhaustion” because the brand’s rights over the specific item are exhausted upon first sale.

Key Exceptions That Brands Use Against Sellers □

While the First Sale Doctrine offers strong protection, it is not absolute. Brands often challenge resellers by relying on two principal exceptions where the doctrine does not apply:

1. The "Material Difference" Exception

This is the most common and critical exception. The Doctrine only protects resale of products that are identical to the original authorized item. If the product you sell differs materially — e.g., lacking warranty, altered packaging, or missing key accessories — this exception allows brands to block your sale.

2. The "Quality Control" Exception

Brands maintain control over their product quality. If your product’s storage, handling, or packaging fails to meet the brand's established standards, the product is no longer considered equivalent. This invalidates First Sale Doctrine protections, allowing brands to stop unauthorized resellers from selling inferior or potentially substandard goods.

Deep Dive: What Counts as a "Material Difference"? □

“Material differences” to a product mean any characteristic change from the brand’s authorized version that could mislead or disappoint customers. Even genuine products can be disqualified from First Sale protections if materially different. Common examples:

  • Warranty Limitations: The manufacturer’s warranty applies only to purchases from authorized dealers, so products sold by unauthorized sellers lack warranty, making them materially different.
  • Packaging & Bundling: Items sold individually that were originally part of a bundle or multipack may have different packaging, confusing consumers.
  • Safety & Quality Seals: Broken, missing, or tampered safety seals invalidate the product's material equivalence, especially in health, beauty, or food categories.
  • Missing or Expired Digital Content: One-time-use codes, special inserts, or coupons originally included but now missing or expired.
  • Gray Market Products: Genuine imports intended for other countries with different packaging, languages, or compliance marks (e.g., CE, UL) that differ materially from U.S. versions.

How to Prove Your Products are Authentic (Your Essential Defense Toolkit) □

In case of an IP complaint, the burden of proof is on you to demonstrate your products are authentic and protected by the First Sale Doctrine. E-commerce platforms rely heavily on documentation rather than legal arguments alone, so building a strong, verifiable paper trail is essential.

Keep in mind that platforms like Amazon increasingly require detailed supply chain validation, which retail arbitrage sellers often struggle to provide. Here’s your checklist for chain-of-custody documentation:

  • ✅ Invoices from Verified Suppliers: Must be from wholesalers, distributors, or manufacturers, not retail receipts. Invoices should be recent (within 365 days).
  • ✅ Supplier Contact Details: Include full name, address, phone number, and website of the supplier.
  • ✅ Your Business Information: The buyer’s name and address on invoices must match your seller account details exactly.
  • ✅ Detailed Product Information: Product names, SKUs, model numbers, or UPC codes along with purchase quantities must be clearly itemized.
  • ✅ Delivery Proof Documents: Use bills of lading, packing slips, and payment confirmation for stronger authenticity proof.

How to Respond to an IP Complaint (Step-by-Step) □

Responding quickly and methodically is critical to avoid suspension or loss of selling privileges. Use this 48-hour action plan to maximize your success:

  1. Analyze the Complaint: Identify complaint type (counterfeit, trademark), complainant identity, impacted ASINs or SKUs, and specific allegations.
  2. Gather Evidence: Locate all relevant invoices, purchase orders, receipts, photos, and chain-of-custody documentation. Prepare clear, unredacted digital PDFs or scans.
  3. Draft a Plan of Action (POA):
    • Root Cause: Explain the basis of the complaint, e.g., "Trademark misunderstanding about reseller rights under First Sale Doctrine."
    • Immediate Actions: Outline submission of invoices and authenticity evidence to prove lawful sourcing.
    • Preventive Steps: Commit to ongoing documentation, sourcing from reputable suppliers, and compliance with quality standards.
  4. Submit Appeal and Contact Rights Owner: Use the platform’s official appeal system (e.g., Amazon Account Health) to submit your POA and evidence. If a contact email is available, send a polite, professional message requesting withdrawal of the complaint backed by your documentation.
Get a Free Consultation on Your IP Complaint →

Comprehensive E-commerce Seller FAQ with Structured Q&A □

What is the First Sale Doctrine in simple terms?

The First Sale Doctrine is a U.S. legal principle that grants owners of lawfully purchased copies the right to resell or dispose of those items without permission from copyright or trademark holders.

Is retail arbitrage legal because of the First Sale Doctrine?

Yes, retail arbitrage is legal in the U.S., as the First Sale Doctrine protects resellers who acquire genuine products lawfully. However, the right to resell may be restricted by brand exceptions.

What are "material differences" that can block my right to resell?

A material difference is any variation between your product and the authorized product that might confuse or disappoint customers, including differences in warranty, packaging, accessories, or quality control.

Can a brand stop me from selling their products if it doesn't have a warranty?

Yes. A non-transferable manufacturer's warranty often renders a product "materially different," allowing brands to block unauthorized resale.

How do I prove my products are authentic to Amazon?

The best proof includes verified supplier invoices within the past year, itemized details with matching business info, and supplemental delivery or payment documents.

Are gray market or parallel import goods legal to sell?

Gray market sales carry risk; products intended for other regions may differ materially in packaging or compliance labels, making their resale in the U.S. potentially infringing.

Do I need a Letter of Authorization (LOA) to resell products?

No. While not required under the First Sale Doctrine, having an LOA expedites dispute resolution by proving authorized reseller status.

What's the difference between "counterfeit" and "inauthentic" on Amazon?

"Counterfeit" means fake goods, while "inauthentic" means Amazon cannot verify your supply chain, which can include genuine products lacking proper documentation.

Can I sell a used or open-box item under the First Sale Doctrine?

Yes, as long as you accurately describe the condition (e.g., "Used - Like New"). Mislabeling used items as new violates platform policies.

Disclaimer: This guide is informational only and does not replace legal advice. Consult a qualified attorney for personalized assistance with your individual case.

Talk to an Attorney About Your Case →

First Sale / Exhaustion Across IP Types (Quick Reference)

Area Core Rule Common Limits Typical Seller Example
Copyright (17 U.S.C. §109) Owner of a lawfully made copy may resell or lend that copy. Digital downloads/streaming usually licensed; reproduction/right of public performance unaffected. Reselling a physical book/DVD you bought.
Trademark (Lanham Act) Resale of genuine, unaltered goods generally lawful (trademark exhaustion). “Material difference” and “quality-control” exceptions defeat first sale. Unauthorized seller listing new goods lacking manufacturer warranty.
Patent (Patent Exhaustion) Authorized first sale exhausts control over that item’s use/resale. Contractual/field-of-use limits pre-sale; post-sale restrictions limited. Reselling a patented device purchased from an authorized channel.

Digital Content, Streaming & Libraries

Digital Downloads & Software

Most digital goods are licensed, not sold. Transferring a file generally creates a new copy—first sale doesn’t authorize that reproduction. Software EULAs usually prohibit resale/transfer.

Why Netflix is Mentioned

Streaming implicates public performance/display rights, not distribution of a copy you own. First sale doesn’t apply to your Netflix stream or account.

Libraries & E-books

Libraries rely on first sale to lend physical works they own. E-lending depends on licensing or separate statutory regimes; it’s not classic first sale.

Don’t Confuse It: Customs “First Sale Rule” ≠ IP First Sale

The Customs first sale rule is a valuation principle for import duties when multiple sales occur in a supply chain (e.g., manufacturer → middleman → importer). It does not grant resale rights and is independent of IP exhaustion or trademark/copyright doctrines.

Marketplace Examples (Amazon, eBay, Walmart)

  • Genuine, new goods from distributors: Usually protected by first sale—keep clean invoices and intake photos.
  • Warranty-driven brands: If the manufacturer limits warranty to authorized dealers, your “new” goods may be materially different—list accurately or source authorized.
  • Bundled/multipack splits: Breaking sets can cause packaging differences—consider listing as “open box” or “set component,” not “new,” or avoid splitting.
  • Gray market imports: Language/compliance differences may defeat first sale—evaluate before listing.

Expanded FAQ: First Sale Doctrine & Right of First Sale (USA, EU & Global)

What is the First Sale Doctrine and how does it function?

It exhausts IP owners’ control over distribution of a particular lawfully sold copy, allowing resale, lending, or disposal of that copy. It does not permit copying, public performance, or use of trademarks to mislead.

The First Sale Doctrine is an exception to which exclusive right?

In U.S. copyright, it limits the exclusive distribution right (17 U.S.C. §109).

Does the First Sale Doctrine apply to trademarks?

Yes, via trademark exhaustion—resale of genuine goods is lawful unless there is a material difference or quality-control failure likely to confuse consumers.

First Sale Doctrine and patent exhaustion — what’s the link?

Both reflect exhaustion after an authorized sale. Patent exhaustion limits the patentee’s control of that item post-sale.

First Sale Doctrine and fair use — how do they differ?

First sale concerns distribution of a lawfully made copy; fair use concerns certain unauthorized uses (e.g., quotation, criticism). They solve different problems.

First Sale Doctrine and libraries / ebooks?

Physical lending relies on first sale. E-books are licensed—lending hinges on contract or special programs, not classic first sale.

First Sale Doctrine in the EU / Europe?

EU uses regional exhaustion (EEA). Once goods are put on the EEA market with consent, rights are exhausted within the region; imports from outside the EEA may not be covered.

Does first sale apply to digital content and software?

Typically no; most digital files are licensed and reproductions are restricted. Software EULAs often prohibit resale/transfer.

What is the First Sale Doctrine in trademark law (Lanham Act)?

It permits resale of genuine goods bearing a mark; liability can arise if goods are materially different or fail brand quality controls, confusing consumers.

What is “material difference” in trademark cases?

Any non-trivial difference likely to influence a purchasing decision: warranty absence, different instructions, packaging, accessories, or compliance markings.

Does first sale apply to resell businesses (Amazon arbitrage)?

Yes—if goods are genuine and lawfully obtained, and you can document your supply chain. Platform policies still require proof.

Why is the First Sale Doctrine relevant to Netflix?

It generally isn’t—Netflix is streaming/public performance. First sale governs distribution of a copy you own, not performances.

What does 17 U.S.C. § 109 say about first sale?

Section 109 codifies that the owner of a lawfully made copy may sell or otherwise dispose of that copy without the copyright owner’s permission (subject to specific limitations).

First Sale Doctrine and the “exhaustion of rights” principle — are they the same?

In many contexts yes—“exhaustion” is the broader principle; “first sale doctrine” is the U.S. term most used in copyright/trademark.

Does first sale protect me if my listing causes confusion?

No. If your listing misleads consumers (e.g., suggesting manufacturer warranty when you lack it), trademark law can still impose liability.

Country snapshots: UK, Canada, Australia, Philippines, Singapore

Each uses forms of exhaustion with local nuances. Always verify local statutes and case law; regional exhaustion (like EEA) differs from U.S. doctrine.

Practical tip: how to avoid “inauthentic” flags on Amazon

Keep clean invoices (≤365 days), exact business name/address match, itemized SKUs/quantities, and intake photos with lot/serials when applicable.

Need Help Using First Sale as a Defense?

We can review your invoices, build a compliant Plan of Action, and communicate with rights owners and marketplaces.

  • Free consultation
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  • More guides & case studies
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Understanding the Walmart.com Seller Termination Process and the Appeal Procedure

4/27/2023

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Walmart.com Seller Termination Process and the Appeal Procedure

Walmart Seller Termination & Appeal Guide

A Walmart.com seller account termination can be a major setback. This guide explains the termination process, the formal appeals procedure, and how an experienced attorney can help you get reinstated.

Common Reasons for Seller Termination

Walmart maintains a strict set of guidelines to ensure a positive customer experience. Failure to comply can lead to account termination. Key reasons include:

Policy & Performance Violations

  • Prohibited Products: Listing items on Walmart's restricted products list.
  • Poor Performance Metrics: Consistently failing to meet standards for on-time shipping, order cancellations, or customer feedback.
  • Policy Violations: Breaching rules related to pricing, product descriptions, or customer service.
  • Intellectual Property Infringement: Selling counterfeit goods or infringing on a brand's trademarks or copyrights.

The Walmart Appeal Process: A Step-by-Step Guide

If your account is terminated, Walmart provides a formal appeals process. Follow these steps carefully:

  1. Review the Termination Notice: Carefully analyze the termination email from Walmart. Understand the specific violations they have cited as the reason for their decision.
  2. Prepare a Plan of Action: Draft a comprehensive and professional business plan of action. This document must directly address the issues Walmart raised, explaining the root cause, the corrective actions you have already taken, and the preventative measures you will implement.
  3. Gather Supporting Evidence: Collect all relevant documentation that supports your case. This may include invoices, supplier contracts, proof of policy training, or screenshots showing corrected listings.
  4. Submit Your Appeal: Submit your plan of action and all supporting documents through the official channels provided by Walmart, adhering strictly to their deadlines and instructions.
  5. Follow Up Professionally: After submission, monitor your email for communications from Walmart. Respond promptly and thoroughly to any requests for additional information to demonstrate your commitment to resolving the issue.

How an E-Commerce Attorney Can Help

Navigating the appeals process alone can be daunting. An attorney specializing in e-commerce marketplace defense provides invaluable assistance:

Your Advantage in the Appeal Process

  • Expertise in Marketplace Policies: A deep understanding of Walmart's guidelines allows for a precisely targeted plan of action.
  • Legal Strategy: An attorney can identify and apply legal rights and strategies to strengthen your appeal and protect your interests.
  • Professional Communication: They act as a professional liaison with Walmart's legal and performance teams, ensuring your case is presented clearly and effectively.
  • Evidence Review: They can thoroughly audit your documentation to identify weaknesses and suggest additional evidence to build a stronger case.
  • Further Legal Action: If the appeal is unsuccessful, an attorney can represent you in further actions like arbitration to defend your rights.

Conclusion: Act Promptly and Professionally

A Walmart.com seller termination is a serious challenge, but it doesn't have to be the end of your business on the platform. By understanding the reasons for termination, following the appeals process diligently, and leveraging the expertise of an experienced e-commerce attorney, you significantly increase your chances of a successful reinstatement.

Facing a Walmart Account Termination?

Don't navigate the complex appeals process alone. Our team is available 24/7 to provide expert guidance and help you get your business back online.

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© 2025 AMZ Sellers Attorney®. All rights reserved.

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Vorys Law Firm Letters Threatening Amazon Sellers: What You Need to Know and How to Respond

4/25/2023

1 Comment

 
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Introduction:
Amazon is the largest online marketplace in the world, providing a platform for businesses to sell their products to millions of customers. However, with great opportunity comes great challenges. In recent years, Amazon sellers have been receiving legal letters from the Vorys Law Firm, which represents various manufacturers and brand owners. These letters contain threats of legal action and often leave sellers feeling overwhelmed and unsure of how to proceed.
In this blog article, we'll take an in-depth look at Vorys Law Firm letters, why Amazon sellers are receiving them, and what you should do if you find yourself in this situation. With a clear understanding of the issue and the right strategies in place, you can protect your business and continue to thrive on Amazon's platform.
Understanding Vorys Law Firm Letters
Vorys Law Firm is a reputable law firm that represents manufacturers, brand owners, and other businesses. The firm is known for sending letters to Amazon sellers who they believe are selling counterfeit, unauthorized, or infringing products. These letters typically:
  • Accuse sellers of intellectual property (IP) violations, such as trademark or copyright infringement
  • Demand that the seller cease and desist from selling the allegedly infringing products
  • Threaten legal action if the seller does not comply
  • Request proof of authorization from the brand owner or manufacturer to sell the products
  • Ask for a monetary settlement to avoid litigation
It's essential to understand that these letters are not sent by Amazon itself but by a third-party law firm representing the interests of its clients. Therefore, Amazon is not directly involved in these legal disputes.
Why Amazon Sellers are Receiving Vorys Law Firm Letters
Vorys Law Firm letters target Amazon sellers for several reasons:
  • Protecting clients' brands and IP: Vorys' primary goal is to ensure that their clients' brands are not tarnished by counterfeit or unauthorized goods. By sending these letters, they aim to deter sellers from offering fake products or infringing on their clients' intellectual property rights.
  • Enforcing MAP policies: Many manufacturers enforce minimum advertised price (MAP) policies to maintain their products' perceived value. Vorys Law Firm may send letters to Amazon sellers who violate these policies by selling products below the designated MAP.
  • Controlling distribution channels: Some brands and manufacturers wish to maintain strict control over their distribution channels to ensure product quality and customer satisfaction. Vorys Law Firm may send letters to sellers who have obtained products through unauthorized channels.

What to Do if You Receive a Vorys Law Firm Letter

Receiving a letter from Vorys Law Firm can be intimidating, but it's crucial to remain calm and take the appropriate steps to address the situation. If you receive a Vorys Law Firm letter:
  • Review the letter carefully: It's essential to understand the specific allegations and demands made in the letter. Determine if you're being accused of selling counterfeit goods, violating MAP policies, or selling without authorization.
  • Evaluate your products and supply chain: Review your inventory and supply chain to ensure that your products are genuine and sourced from authorized distributors. If you've inadvertently sold counterfeit or unauthorized products, remove them from your listings immediately.
  • Consult an attorney: If you're unsure how to proceed or believe that you may have a legal defense, consult an experienced attorney who specializes in e-commerce or intellectual property law. They can provide valuable guidance and help you navigate the legal process.
  • Respond to the letter: If you believe that you have a valid defense, respond to the Vorys Law Firm letter with appropriate documentation and evidence. This may include invoices, purchase orders, or letters of authorization from the brand owner or manufacturer.
  • Negotiate a settlement: If, as a result of your investigation you find you're in violation of intellectual property rights or other policies, you may need to negotiate a settlement with Vorys Law Firm. This could include paying a monetary fee, agreeing to cease selling the products in question, or both. An attorney can help you negotiate the best possible outcome for your situation.
  • Monitor your listings and compliance: To avoid future legal disputes, it's crucial to regularly review your product listings and ensure they comply with all relevant laws, policies, and intellectual property rights. Regularly audit your supply chain to guarantee that you are sourcing your products from authorized distributors.
How to Protect Your Amazon Business from Legal Threats

Prevention is the best defense against legal threats like Vorys Law Firm letters. Here are some steps you can take to protect your Amazon business:
  • Source products from authorized distributors: By partnering with authorized distributors and obtaining proper documentation, you can minimize the risk of selling counterfeit or unauthorized products.
  • Adhere to MAP policies: If you're selling products that are subject to MAP policies, ensure that you comply with the designated pricing guidelines.
  • Register your brand with Amazon Brand Registry: If you're a brand owner, registering with Amazon Brand Registry can help protect your intellectual property rights and give you more control over your product listings.
  • Educate yourself on intellectual property laws: Understanding intellectual property laws, such as copyrights, trademarks, and patents, can help you avoid inadvertently infringing on others' rights.
  • Monitor your Amazon account and listings: Regularly review your Amazon account, product listings, and customer feedback to identify any potential issues or red flags.
  • Consider obtaining legal counsel: If you're concerned about potential legal threats or need guidance on compliance matters, consider consulting with an attorney specializing in e-commerce or intellectual property law.
Conclusion
Vorys Law Firm letters can be intimidating for Amazon sellers, but understanding the reasons behind these legal threats and knowing how to respond appropriately can help protect your business. By ensuring your products are genuine, adhering to MAP policies, and proactively monitoring your Amazon account, you can minimize the risk of receiving a Vorys Law Firm letter or other legal threats.
If you find yourself facing a legal challenge, consult with an experienced attorney to help guide you through the process and ensure that your Amazon business remains compliant and successful. Remember, knowledge is power, and taking the necessary precautions can help you continue to thrive in the competitive world of online retail.  We are here 24/7 to help you.  Email, call or chat with us now for a free consultation.
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How to Get Your Deactivated Amazon Seller Account Reinstated: A Comprehensive Guide for 2025

4/25/2023

4 Comments

 
Reinstate Deactivated Amazon Seller Account

The Definitive Guide to Appealing Your Deactivated Amazon Seller Account in 2025

By: AMZ Sellers Attorney® - Your Trusted Partner in Amazon Account Reinstatement
Last Updated: May 18, 2025 - Expert Strategies for Amazon Seller Account Recovery

Quick Navigation

  • Understanding Reasons for Deactivation
  • Understanding Key Amazon Policies
  • Impact of Seller Account Deactivation
  • Preparing Documentation for Your Appeal
  • Writing an Effective Plan of Action (POA)
  • When to Seek Professional Help
  • Frequently Asked Questions

Why Amazon Deactivates Accounts

Amazon deactivates seller accounts for violations of its stringent policies. Understanding these triggers is crucial for preventing issues and for preparing a strong appeal if deactivation occurs.

  • Poor Seller Performance Metrics: A high Order Defect Rate (ODR), Late Shipment Rate (LSR), or Cancellation Rate signals an unreliable customer experience.
  • Selling Restricted or Prohibited Items: Listing items that are restricted or require authorization without approval can trigger deactivation.
  • Violating Terms of Service (TOS): This includes review manipulation, creating duplicate accounts without permission, or other policy breaches.
  • Inaccurate or Missing Documentation: Failing to provide valid invoices or other required documents during verification checks is a major red flag.

Key Amazon Policies That Lead to Deactivation

Adherence to Amazon's policies is non-negotiable. Violating the following frequently leads to deactivation:

Prohibited Seller Activities

Engaging in any of these activities can lead to serious consequences:

  • Operating multiple seller accounts without prior Amazon approval.
  • Selling counterfeit or inauthentic products.
  • Manipulating customer reviews or feedback.
  • Failing to meet Amazon's performance and shipping standards.

Product Quality, Safety, and IP

Amazon has strict rules to protect customers and rights holders:

  • Product Safety & Authenticity: If inventory is flagged as inauthentic, counterfeit, or unsafe, your account may be suspended or deactivated.
  • Intellectual Property Infringement: Violating trademarks, copyrights, or patents is a serious offense that can lead to immediate suspension.
  • Customer Feedback Integrity: Any attempt to manipulate reviews is strictly prohibited and can result in permanent deactivation.

The Impact of Account Deactivation

A deactivated account has a profound and harmful impact on your business:

  • Immediate Loss of Revenue: Your listings are removed, halting all sales from the platform.
  • Damaged Brand Reputation: Deactivation can erode customer trust and make it difficult to rebuild your brand's standing.
  • Withheld Funds: Amazon often freezes your account balance until the issue is resolved, causing significant cash flow problems.
  • Risk of Permanent Suspension: Repeated or severe violations can lead to a permanent ban from selling on Amazon.

Preparing Documentation for Your Appeal

Before writing your appeal, it is critical to gather all relevant documentation to support your case. Amazon expects clear and compelling evidence.

What Pertinent Information and Evidence Should I Gather?

  • Legitimate Invoices: Authentic invoices from verified suppliers are essential to prove product authenticity.
  • Customer Communication Records: Show how you professionally handled any related buyer complaints.
  • Documentation of Process Improvements: Meticulously document any upgrades to your fulfillment, inventory, or shipping processes.
  • Evidence of Enhanced Quality Control: Provide proof of improved quality checks, updated listings, or relevant certifications.

Crafting a Winning Plan of Action (POA)

Your POA is the most critical part of your appeal. It must be clear, concise, and directly address the reasons for deactivation.

  1. Acknowledge the Issue & Take Responsibility: Start by stating you understand the reason for the deactivation and take full responsibility.
  2. Identify the Root Cause(s): Go beyond the surface level and pinpoint the fundamental breakdown in your processes that led to the issue.
  3. Outline Immediate Corrective Actions: Describe the specific steps you have already taken to fix the immediate problem.
  4. Detail Preventative Measures: This is the most important section. Outline the concrete, long-term changes you will implement to prevent recurrence.
  5. Be Professional and Factual: Write in a clear, professional tone. Avoid emotional language and stick to the facts.

Remember: Your Plan of Action is your chance to convince Amazon that you have fixed the problem and implemented effective measures to prevent future issues. Focus on providing specific, measurable, and achievable actions.

When to Seek Professional Help

While many sellers can appeal on their own, consider seeking professional help from an experienced firm like AMZ Sellers Attorney® if:

  • Your initial appeals have been denied.
  • The reason for deactivation is complex or unclear.
  • You are dealing with serious violations like IP infringement or counterfeit claims.
  • The deactivation is causing a significant financial impact on your business.

Need to Reinstate Your Account Fast?

The appeal process is complex. Let our experienced attorneys craft a winning strategy to get your business back online.

Request a Free Consultation

Frequently Asked Questions

How long does the Amazon appeal process take?

The time it takes for Amazon to review your appeal can vary depending on the complexity of the issue and their current volume. It can take anywhere from a few days to several weeks.

Can I speak to someone at Amazon about my deactivation?

Direct phone support for deactivations is generally limited. Amazon prefers communication through written appeals submitted via Seller Central.

What should I do if my appeal is denied?

If your initial appeal is denied, carefully review Amazon's feedback. You must revise your POA with more detailed information and stronger preventative measures before submitting again.

How many times can I appeal an Amazon deactivation?

While there is no official limit, it's crucial to make each appeal count. Focus on providing new and compelling information with each submission rather than repeatedly sending the same appeal.

How long does the Amazon appeal process take?

It can range from a few days to several weeks depending on complexity, prior history, and review queues. Submit one strong POA rather than multiple duplicates.

What should I do if my appeal is denied?

Study Amazon’s feedback, expand root-cause analysis, add concrete corrective/preventive steps, attach stronger evidence (invoices, SOPs, training logs), and resubmit.

Can I open a new account if mine is deactivated?

No. Circumventing a deactivation by opening a new account violates policy and risks a permanent network-wide ban.

Do I need an attorney to appeal?

Not always, but legal help is strongly recommended for IP claims, linked-account issues, multiple denials, or high financial exposure.

Why was my account deactivated?

Common triggers: high ODR/LSR, inauthentic/counterfeit claims, IP complaints, dropshipping policy violations, linked accounts, restricted product violations, or verification failures.

What is a strong Plan of Action (POA)?

Three parts: (1) specific root cause, (2) immediate corrections already completed, (3) durable prevention with dated SOPs, training, and controls.

What documents should I attach to my appeal?

Supplier invoices (unredacted supplier identity), authorization letters, warehouse/packing SOPs, QC checklists, customer-service transcripts, and screenshots of updated listings.

How do I prove product authenticity?

Provide invoices from authorized distributors/brands, LOAs where applicable, photos of packaging/labels/serials, and chain-of-custody records.

What if my suspension was due to “inauthentic” complaints?

Submit authentic invoices, supplier credentials, and inventory-handling SOPs; correct listing inaccuracies; and proactively refund/replace impacted buyers.

How do I handle an IP (trademark/copyright/patent) complaint?

Identify claim type, remove suspect listings, contact rights owner for retraction with proof, and submit a POA addressing sourcing and content controls.

Can I sell via retail arbitrage/online arbitrage and stay compliant?

Yes, but keep pristine documentation and avoid listing as “New” if packaging/warranty differs. Ensure exact ASIN match and maintain storage/handling standards.

What ODR, LSR, and Cancellation Rate targets should I hit?

As a rule of thumb: ODR < 1%, LSR < 4%, Pre-fulfillment Cancellation < 2.5%. Keep late shipments and buyer escalations to an absolute minimum.

How do I fix “used sold as new” complaints?

Audit prep/pack flows, segregate returns, enhance tamper-evident seals, add photo verification pre-ship, and relabel condition accurately. Include these in your POA.

What if my account was deactivated for dropshipping policy violations?

Cease third-party–brand packing slips/invoices, bring fulfillment in-house or use compliant 3PL, and show corrected pack slips and SOPs proving full seller-of-record control.

How do I address variation abuse or listing manipulation flags?

Split improper variations, correct attributes/images/titles, and commit to catalog governance SOPs preventing future misuse.

What if my funds are on hold during deactivation?

Funds may be held per policy until claims windows close or risk is mitigated. Reinstatement and proof of resolution can help accelerate disbursement.

How often should I monitor Account Health?

Daily. Respond quickly to policy warnings, address buyer messages within 24 hours, and audit KPIs weekly with dashboards and alerts.

How many times can I appeal?

No formal limit, but repetitive, unchanged appeals hurt your credibility. Only resubmit when you have materially stronger evidence and controls.

What file format and length should my POA be?

Keep the POA concise (typically 300–700 words), structured with bullet points and headings, and attach evidence as PDFs or clear images as allowed by Seller Central.

Can I escalate my case?

Use Account Health Support and the Case Log. Escalation paths exist, but success depends on a thorough POA and documented corrections.

My account was deactivated during verification (KYC). What now?

Resubmit clear, matching identity docs (government ID, bank/utility statements) with consistent business info. Ensure address/name match exactly across documents.

What if my account is linked to another suspended account?

Provide evidence of separation (ownership, devices, IP, banking, inventory). Avoid shared Wi-Fi/devices and overlapping personnel without documented firewalls.

How do I avoid future deactivations?

Implement SOPs for sourcing, listing, fulfillment, returns segregation, weekly KPI reviews, and quarterly policy training. Keep impeccable records.

Will deleting listings help my appeal?

Removing problematic listings is often part of corrective actions, but you still need to address root causes and implement preventive controls in your POA.

Do I need brand authorization letters?

Not required for every brand, but LOAs/authorized distributor letters substantially strengthen authenticity defenses and speed resolutions.

What if I used a prep center or 3PL?

Provide the 3PL agreement, inbound/outbound scans, photo evidence of condition controls, and SOPs proving you control labeling, packing, and quality checks.

Can language or tone cause denial?

Yes. Avoid emotion and blame. Use concise, factual language with measurable, dated actions and verifiable attachments.

How do I respond to A-to-z claims while deactivated?

Answer claim requests promptly with evidence; consider proactive refunds. Demonstrate improved customer service SOPs in your POA.

Is arbitration or litigation necessary?

Usually not. Most cases resolve via POA and compliance proof. Legal escalation is case-specific—consult counsel before pursuing.

Should I pause ads and inbound shipments during deactivation?

Yes. Prevent additional risk/costs until reinstated. Focus on remediation, documentation, and a complete POA.

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Preventing Amazon Listing Deactivation for Expiration Date

4/24/2023

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Introduction
Amazon's strict guidelines require sellers to follow specific rules and regulations to maintain their product listings. One common reason for listing deactivation is the expiration date issue. In this article, we will discuss how to avoid a listing deactivation for expiration date on Amazon and how Amazon Sellers Attorney can help you restore your listing if it happens. 
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Understanding Amazon's Expiration Date Policies
Amazon's policy on expiration-dated products aims to protect consumers from receiving expired or soon-to-expire items. As an Amazon seller, it is crucial to understand these policies and ensure that your products comply with them to avoid listing deactivation. Some key points to remember:
  1. Products must have a minimum remaining shelf life of at least 90 days at the time of receipt by Amazon.
  2. The expiration date must be clearly visible and readable on the product packaging.
  3. Properly formatted expiration dates must be included in your product listings.
By adhering to these guidelines, you reduce the risk of your listing being deactivated due to expiration date issues.

Steps to Avoid Listing Deactivation for Expiration Date
Follow these steps to ensure your product listings comply with Amazon's expiration date policies and minimize the risk of listing deactivation:
  1. Maintain Accurate Inventory Records: Keep detailed and up-to-date records of your inventory, including expiration dates and product quantities. This will help you track and manage your inventory more effectively, ensuring that expired products are not sent to Amazon fulfillment centers.
  2. Implement First-In-First-Out (FIFO) Inventory Management: Adopt a FIFO approach to inventory management, which ensures that the oldest products are sold first, reducing the risk of selling expired or soon-to-expire products.
  3. Regularly Update Product Listings: Update your product listings with accurate expiration dates and ensure that the formatting complies with Amazon's requirements.
  4. Perform Quality Control Checks: Regularly inspect your inventory for expired or damaged products and remove them promptly. This will help prevent customer complaints and potential listing deactivation.
  5. Educate Your Staff: Train your staff on Amazon's expiration date policies and the importance of maintaining accurate inventory records to ensure compliance.


How Amazon Sellers Attorney Can Help Restore Your Listing
If your listing has been deactivated due to expiration date issues, Amazon Sellers Attorney can help you navigate the reinstatement process and restore your listing as quickly as possible. Here's how they can assist you:
  1. Review the Suspension Notice: An experienced Amazon Sellers Attorney will carefully review the suspension notice to identify the specific reasons for the deactivation and develop a tailored plan to address the issue.
  2. Draft a Comprehensive Plan of Action (POA): ASA will help you create a compelling and thorough POA, detailing the steps you have taken to resolve the issue and the measures you will implement to prevent future violations. A well-crafted POA is essential to convince Amazon to reinstate your listing.
  3. Provide Legal Advice and Guidance: Amazon Sellers Attorney can provide valuable legal advice and guidance on how to maintain compliance with Amazon's policies and prevent future listing deactivations.
  4. Assist with Escalation: If your initial POA is not accepted by Amazon, the attorney can help escalate the case to higher levels at Amazon's Legal Department, increasing your chances of a successful reinstatement.

The Benefits of Hiring Amazon Sellers Attorney
Hiring an Amazon Sellers Attorney to assist with listing deactivation issues offers several benefits:
  1. Expertise: Amazon Sellers Attorney is  well-versed in Amazon's policies and guidelines, ensuring that they can provide accurate advice and develop effective strategies for reinstating your listing.
  2. Time Savings: The reinstatement process can be time-consuming and complex. By hiring Amazon Sellers Attorney, you can focus on other aspects of your business while they handle the reinstatement process on your behalf.
  3. Higher Success Rate: Amazon Sellers Attorney has dealt with many similar cases in the past and knows the best practices for reinstating listings. This experience can translate to a higher success rate in getting your listing reactivated.
  4. Peace of Mind: Having a knowledgeable professional handle your case can reduce stress and provide reassurance that you are taking the necessary steps to restore your listing and maintain compliance with Amazon's policies.
  5. Ongoing Support: Amazon Sellers Attorney can provide ongoing support and advice to help you navigate Amazon's ever-changing policies and maintain the health of your seller account.

Conclusion
Avoiding listing deactivation for expiration date on Amazon requires a thorough understanding of Amazon's expiration date policies and careful inventory management. By following the steps outlined in this article, you can minimize the risk of listing deactivation and ensure that your products remain available to customers.
However, if your listing is deactivated due to expiration date issues, hiring Amazon Sellers Attorney can be a valuable resource in the reinstatement process. They can help you draft a persuasive Plan of Action, communicate with Amazon if your appeal languishes at the lower levels, and provide expert guidance to get your listing restored as quickly as possible. By partnering with Amazon Sellers Attorney, you can focus on growing your business while they handle the complexities of listing reinstatement.  Call, chat, submit your case or email us now for a free consultation.
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A Guide to Copyright Law for Amazon Sellers

4/21/2023

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Copyright law is a branch of intellectual property law that protects original works of authorship, such as books, music, artwork, and software. Copyright law grants the owner of a copyright the exclusive right to reproduce, distribute, perform, and display their work, and to create derivative works based on their original work. Copyright protection applies automatically upon creation of the work and typically lasts for the lifetime of the author plus a certain number of years after their death.

What is Copyright Law?

Copyright law is a branch of intellectual property law that protects original works of authorship, such as books, music, artwork, and software. Copyright law grants the owner of a copyright the exclusive right to reproduce, distribute, perform, and display their work, and to create derivative works based on their original work. Copyright protection applies automatically upon creation of the work and typically lasts for the lifetime of the author plus a certain number of years after their death.

Copyright law is designed to encourage creativity and innovation by giving creators control over their works. This allows creators to profit from their work and provides an incentive to create new works. However, it is also important to balance the interests of creators with the public interest in accessing and using creative works.

Amazon Sellers Attorney can help you with your copyright law issues, including copyright infringement complaints.  Call or chat with us today.

​


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Protect Your Amazon Business with Our Suspension Prevention Service

4/20/2023

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. Are you an Amazon seller looking to safeguard your business against suspension? If so, our suspension prevention service is the solution you've been looking for. Our comprehensive service includes free Amazon suspension appeals, consultations, cease & desist letters, and proactive appeals to prevent suspension and maintain account health.

Why is a suspension prevention important for Amazon sellers? Well, your Amazon seller account is the lifeline of your business. If your account is suspended, you'll be unable to sell on Amazon, resulting in significant financial losses and wasted time. Unfortunately, Amazon is strict when it comes to enforcing its policies and rules, which means that even minor violations can result in account suspension.

That's where our suspension prevention service comes in. Our team of experts has years of experience working with Amazon sellers, and we know exactly what it takes to keep your seller account safe and in good standing. Our service is available to Amazon sellers in all countries on all marketplaces, making it an ideal solution for international sellers.

Our suspension prevention service offers a simple setup process, allowing you to go live in seconds, and we offer fast turnaround times for our services. Our team of experts works tirelessly to ensure that your account remains in good standing, offering proactive solutions to prevent suspension before it happens.
Our suspension prevention service is trusted by successful Amazon sellers worldwide, and for only $700 per month, you can keep your seller account safe and avoid the hassle and potential financial loss that comes with a suspended account.

Our service offers a comprehensive solution to help safeguard your Amazon seller account and maintain its health, regardless of your business's size or experience level.
At our suspension prevention service, we believe in providing our clients with the best possible service and support. That's why we offer free Amazon suspension appeals, consultations, cease & desist letters, and proactive appeals to prevent suspension and maintain account health.
​
Keep Your Amazon Seller Account Safe with Our Suspension Prevention Service with Free Appeals. Don't wait until it's too late; take action now to prevent suspension and secure your business's future on Amazon. Our suspension prevention service provides a simple and effective solution to keep your Amazon seller account safe, ensuring that you can continue to operate your business without interruption. Contact us today to learn more about our suspension prevention service and start protecting your Amazon seller account now.
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Temporary Restraining Orders (TROs): How to Resolve Them & Get Reinstated on Amazon

4/20/2023

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Amazon emporary Restraining Orders (TROs): How to Resolve Them & Get Reinstated on Amazon

What to Do If Your Amazon Account Funds Are Frozen by a TRO

A Temporary Restraining Order (TRO) can instantly freeze your Amazon account funds, crippling your business. This guide explains what a TRO is, why it happens, and the essential steps to take to resolve it quickly and effectively.

Understanding Temporary Restraining Orders (TROs) on Amazon

A Temporary Restraining Order (TRO) is a court order that can temporarily freeze your Amazon account funds. This can be a devastating blow to your business, preventing you from accessing the revenue you need to operate. TROs are often issued in cases of alleged intellectual property infringement, such as copyright, trademark, or patent violations, or other legal disputes. Understanding what a TRO is and how it affects Amazon sellers is crucial for protecting your business.

If you're an Amazon seller and your account has been frozen due to a TRO, it's essential to seek legal assistance immediately. AMZ Sellers Attorney® specializes in helping Amazon sellers navigate the complexities of TROs and other legal challenges. We can help you understand the reasons for Amazon TRO and guide you through the process of how to respond to an Amazon TRO. Our team of experienced Amazon TRO attorneys can help you resolve the issue quickly and cost-effectively, ensuring the release of your funds and the protection of your seller account.

If you're unsure about what to do if you receive an Amazon TRO, this article provides a comprehensive guide to help you understand the situation and take the necessary steps to protect your business.

Why Do Amazon Sellers Face TROs?

TROs are typically issued when a rights owner believes that an Amazon seller is infringing on their intellectual property. This can include claims of copyright infringement, trademark infringement, or patent infringement. In some cases, TROs may also be issued for other legal issues, such as breach of contract or fraud. Understanding the common reasons for Amazon TRO can help you take steps to avoid them.

If you're facing an Amazon TRO for intellectual property infringement, it's crucial to seek legal advice from an experienced attorney. AMZ Sellers Attorney® can help you understand the claims against you and develop a strong defense strategy. We can also help you negotiate a settlement with the rights owner to avoid costly litigation.

How to Respond to an Amazon TRO

If you receive an Amazon TRO, it's important to act quickly and decisively. Here are some steps you can take:

  1. Consult with an Attorney: The first step is to consult with an experienced Amazon seller attorney to discuss your legal options. An attorney can help you understand the TRO, assess the merits of the claims against you, and develop a strategy for responding to the TRO.
  2. Gather Evidence: Collect any relevant documentation that can support your defense, such as invoices, product authenticity documents, and communication records with the rights owner. This evidence can be crucial in negotiating a settlement or defending yourself in court.
  3. Negotiate a Settlement: In many cases, the most efficient and cost-effective way to resolve an Amazon TRO is to negotiate a settlement with the rights owner. This can help you avoid the time and expense of litigation and get your funds released quickly. AMZ Sellers Attorney® has extensive experience in negotiating with plaintiffs in TRO cases and can help you reach a favorable settlement.
  4. Defend Yourself in Court: If you're unable to reach a settlement with the rights owner, you may need to defend yourself in court. This can be a complex and expensive process, so it's important to have experienced legal representation. AMZ Sellers Attorney® can provide you with the legal guidance and support you need to navigate the litigation process and protect your business. We understand the complexities of Amazon litigation and can help you develop a strong defense strategy.

Responding to an Amazon TRO requires careful consideration and a strategic approach. AMZ Sellers Attorney® can help you understand your legal options and make informed decisions to protect your business.

How to Release Funds Frozen by an Amazon TRO

Getting your frozen funds released is a top priority when facing an Amazon TRO. The process for releasing funds can vary depending on the specific circumstances of your case, but typically, you'll need to either resolve the underlying legal dispute or successfully challenge the TRO in court. This often involves negotiating a settlement with the plaintiff or defending yourself in litigation. AMZ Sellers Attorney® understands the requirements for releasing frozen funds and can help you navigate the process efficiently.

Here are some common ways to release funds frozen by an Amazon TRO:

  • Negotiate a Settlement: Reaching a settlement agreement with the plaintiff is often the fastest and most cost-effective way to get your funds released. This typically involves agreeing to certain terms, such as removing the infringing product or paying a settlement amount. AMZ Sellers Attorney® can help you negotiate a fair settlement that protects your interests and allows you to continue operating your business.
  • Challenge the TRO: If you believe the TRO was improperly issued or that the claims against you are unfounded, you can challenge the TRO in court. This can be a complex and time-consuming process, so it's important to have experienced legal representation. AMZ Sellers Attorney® can help you understand the legal grounds for challenging a TRO and represent you in court.
  • Provide a Bond: In some cases, the court may allow you to release your funds by providing a bond. This is a financial guarantee that you will comply with the terms of the TRO. AMZ Sellers Attorney® can help you understand the requirements for providing a bond and assist you with the process.

The timeline for releasing frozen funds can vary depending on the complexity of the case and the responsiveness of the parties involved. AMZ Sellers Attorney® will work diligently to expedite the process and get your funds released as quickly as possible.

Preventing Future TROs

Preventing TROs is crucial for protecting your Amazon business and ensuring its long-term success. Here are some best practices for avoiding TROs:

  • Understand and Comply with Amazon's Policies: Familiarize yourself with Amazon's policies and terms of service, especially those related to intellectual property rights. Ensure that your business practices comply with these policies to avoid potential legal issues.
  • Protect Your Brand and Intellectual Property: Register your trademarks and copyrights to protect your brand and intellectual property. This can help you defend against infringement claims and prevent TROs.
  • Source Products from Reputable Suppliers: Ensure that your products are authentic and do not infringe on any intellectual property rights. Source your products from reputable suppliers and conduct due diligence to verify the authenticity of your products.
  • Monitor Your Account Activity: Regularly monitor your account activity for any signs of suspicious activity or potential legal issues. Address any concerns promptly to prevent them from escalating into TROs.
  • Seek Legal Advice When Needed: If you have any questions or concerns about intellectual property rights or other legal matters, consult with an experienced Amazon seller attorney. AMZ Sellers Attorney® can provide you with the legal guidance and support you need to protect your business and avoid TROs.

By following these best practices, you can minimize the risk of facing TROs and ensure the smooth operation of your Amazon business.

Frequently Asked Questions (FAQs)

Here are some common questions about Temporary Restraining Orders (TROs) against Amazon accounts:

  • What is a Temporary Restraining Order (TRO)?

    A TRO is a court order that temporarily prohibits a party from taking certain actions. In the context of Amazon, a TRO typically freezes a seller's funds due to allegations of intellectual property infringement or other legal issues.

  • How does a TRO affect Amazon sellers?

    A TRO can significantly disrupt an Amazon seller's business operations by freezing their funds and preventing them from accessing the revenue they need to operate. This can lead to missed opportunities, delayed payments, and potential damage to the seller's reputation.

  • What are the reasons for an Amazon TRO?

    Common reasons for Amazon TROs include claims of intellectual property infringement (copyright, trademark, or patent), selling counterfeit or inauthentic products, or violating Amazon's terms of service.

  • How do I respond to an Amazon TRO?

    If you receive an Amazon TRO, it's important to consult with an experienced Amazon seller attorney immediately. An attorney can help you understand the TRO, assess the merits of the claims against you, and develop a strategy for responding to the TRO. This may involve negotiating a settlement with the plaintiff or defending yourself in court.

  • How can I get my funds released after an Amazon TRO?

    To release your funds, you must either resolve the underlying legal dispute or successfully challenge the TRO in court. This often involves negotiating a settlement with the plaintiff or defending yourself in litigation.

  • Can I appeal a TRO decision?

    Yes, you can typically appeal a TRO decision. However, the appeals process can be complex and time-consuming, so it's important to consult with an attorney to discuss your options and the likelihood of success.

  • How can I prevent future TROs?

    To prevent future TROs, it's important to understand and comply with Amazon's policies and terms of service, protect your brand and intellectual property, source products from reputable suppliers, and monitor your account activity for any signs of suspicious activity or potential legal issues.

  • Where can I find legal help for TRO cases?

    If you're facing an Amazon TRO, you can seek legal assistance from an experienced Amazon seller attorney. AMZ Sellers Attorney® specializes in helping Amazon sellers navigate the complexities of TROs and other legal challenges. Contact us today for a free consultation.

Account Funds Frozen by a TRO?

Time is critical. Our experienced attorneys are available 24/7 to help you fight back, negotiate a resolution, and get your funds released as quickly as possible.

Request a Free Consultation

Contact Us

Need help with an Amazon TRO or other Amazon litigation matters? Contact AMZ Sellers Attorney® for expert assistance. Our team is ready to guide you through the process and help you get back to business. We offer a range of legal resources for Amazon and Walmart sellers, including Amazon seller account consultations and Amazon seller account support, to help you navigate the complexities of selling online and avoid legal issues.

© 2025 AMZ Sellers Attorney®. All rights reserved.

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Vendedores de Amazon, ¡podemos ayudarlos!

4/19/2023

 
Vendedores de Amazon, ¡podemos ayudarlos!
Amazon es uno de los mayores mercados en línea del mundo, con millones de vendedores que compiten por la atención de los clientes. Pero a veces, los vendedores se enfrentan a problemas como la suspensión o desactivación de su cuenta de vendedor, la eliminación de listados, y la necesidad de registrar una marca comercial en los Estados Unidos o registrarse en el programa de registro de marca de Amazon.
Es en estas situaciones en las que Amazon Sellers Attorney puede ayudar. Somos un equipo de abogados y consultores experimentados que se especializan en ayudar a los vendedores de Amazon a resolver sus problemas en Amazon y mantener sus negocios en marcha. Ofrecemos una consulta gratuita para discutir su situación y ayudar a determinar los pasos que debe tomar para resolver el problema.
Entre los servicios que ofrecemos se incluyen la presentación de apelaciones de suspensión o desactivación de cuentas de vendedores, la presentación de apelaciones de eliminación de listados y la asistencia en el registro de marcas comerciales en los Estados Unidos. También podemos ayudar con el programa de registro de marcas de Amazon para asegurarse de que sus productos estén protegidos contra la infracción de la propiedad intelectual.
Para ayudar a los vendedores de habla hispana, ofrecemos consultores que hablan español. Nuestro equipo puede ayudar a los vendedores a entender los problemas que enfrentan, y proporcionar orientación y asesoramiento en español.
En Amazon Sellers Attorney, entendemos que la suspensión de la cuenta de vendedor o la eliminación del listado puede ser un gran inconveniente para su negocio. Es por eso que nos aseguramos de estar disponibles las 24 horas del día para responder a cualquier pregunta o preocupación que pueda tener. Nuestro objetivo es proporcionar a los vendedores de Amazon la ayuda que necesitan para mantener sus negocios en marcha y prosperar en el mercado en línea.
Si usted es un vendedor de Amazon que necesita ayuda para resolver problemas en Amazon, no dude en ponerse en contacto con Amazon Sellers Attorney hoy mismo para obtener una consulta gratuita. Nuestro equipo está aquí para ayudarlo a superar cualquier obstáculo y mantener su negocio en marcha.

بائعي أمازون، يمكننا مساعدتكم!

4/19/2023

 
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يواجه العديد من البائعين على الموقع الإلكتروني الشهير أمازون مشاكل مثل تعليق حساباتهم أو إزالة منتجاتهم،
                                نحن نوفر الحلول اللازمة لهذه المشاكل وغيرها من المشكلات التي قد يواجها البائع.  
                                          
إذا كنت تواجه مشكلة مع أمازون، يمكنك الحصول على المساعدة القانونية من مختصين في إعادة حسابكم المغلق او في استعادة المنتجات التي تمت إزالتها أو إعادة نشرها، بالإضافة إلى تسجيل علامتك التجارية في الولايات المتحدة.                                                                                          
نحن نقدم خدمة استشارة مجانية للبائعين على أمازون، حيث يمكن للبائعين الحصول على النصيحة والدعم اللازم للتعامل مع مشاكل مختلفة على أمازون. نحن نوفر خدمة على مدار الساعة ولدينا خبراء يتحدثون العربية لمساعدتك في تحليل مشاكلك وتوفير الحلول المناسبة.
 
إذا كنت بائعًا على أمازون وتواجه صعوبات في إدارة حساباتك أو منتجاتك، اتصل بنا الآن للحصول على الدعم اللازم لحل مشاكلكم.
Amazon Sellers Attorney،

Продавцы Amazon, мы можем вам помочь!

4/19/2023

 
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Если Вы-продавец на Amazon и столкнулись с проблемами, такими как приостановка
учётной записи или деактивация карточек товара; либо вы хотите зарегистрировать
торговую марку в США, чтобы продавать товар со своим лейблом, Amazon Sellers
Attorney может предоставить вам необходимую помощь и юридическую поддержку.

Как Amazon Sellers Attorney может помочь?
Наша компания предоставляет широкий спектр услуг для продавцов на Amazon, включая
регистрацию товарных знаков и патентов на дизайн, восстановление приостановленных и
удалённых карточек вашего товара и учётных записей продавцов. Мы также можем
помочь вам в различных вопросах, связанных с платформой Amazon.
Ведение бизнеса на Амазон требует от продавца соблюдения огромного количества
правил и требований: карточки или учётная запись могут быть приостановлены и/или
деактивированы в любой момент за единоразовое нарушение. Наша компания может
помочь вам решить эти проблемы с помощью так называемого Апелляционного процесса
– единственно возможного способа разрешить недопонимание с платформой.
Чтобы ознакомиться с вашим кейсом лучше, мы предоставляем бесплатную
консультацию по любому типу деактивации 24/7.

Регистрация товарных знаков и брендов
Зарегистрировав свою торговую марку в США, вы сможете получить множество
преимуществ, таких как право на продажу товаров под этой маркой. Зарегистрированная
торговая марка или бренд в США поможет защитить ваш бизнес и продукты от
конкуренции, подделок, и убытка продаж.

24-часовая поддержка и консультации на русском языке
Мы понимаем, что общение на другом языке может быть сложным, поэтому мы
предоставляем услуги на русском языке, чтобы наши клиенты могли чувствовать себя
более комфортно и уверенно. Мы также предоставляем 24-часовую поддержку, поэтому
вы можете обратиться к нам в любое время, когда у вас возникнут проблемы.



Amazon Satıcıları: Yardım Burada!

4/19/2023

 
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Amazon satıcıları, hesaplarının veya listelemelerinin askıya alınması veya devre dışı bırakılması durumunda çaresiz hissedebilirler. Ancak, Amazon satıcılarının işlerini korumak ve büyütmek için çeşitli yasal seçenekleri vardır. Amazon satıcı avukatları, satıcılara Amazon'da hesaplarını veya listelemelerini yeniden etkinleştirmelerine yardımcı olmak için hizmet verir. Ayrıca, ABD'de ticari marka kaydı yapma konusunda da yardımcı olabilirler.

Amazon satıcı avukatları, Amazon'da hesapların veya listelemelerin askıya alınması veya devre dışı bırakılması durumunda satıcılara yardımcı olmak için özel olarak eğitilmiş ve deneyimli avukatlardır. Bu avukatlar, satıcılara gerekli yasal adımları atmak için rehberlik eder, savunma hazırlar ve Amazon ile iletişim kurar. Bu sayede, satıcıların hesaplarını veya listelemelerini yeniden etkinleştirmelerine yardımcı olur ve Amazon'da kalmalarını sağlarlar.

Amazon satıcı avukatları, satıcılara Amazon'daki hesaplarıyla ilgili önemli konularda da yardımcı olabilirler. Örneğin, satıcılara Amazon'a kayıtlı bir ticari marka başvurusu yapma konusunda yardımcı olabilirler. Böylece, satıcılar markalarını Amazon'da koruma altına alarak, benzersiz bir kimlik yaratıp, telif hakkı ihlallerine karşı korunmuş olurlar.

Amazon satıcı avukatları ayrıca ücretsiz danışmanlık hizmeti sunarlar.
 
Amazon satıcı avukatlarıyla çalışmak, satıcıların Amazon'da işlerini korumaları ve büyütmeleri için önemli bir araçtır. Bu avukatlar, satıcılara Amazon'da başarılı olmak için gerekli yasal adımları atma konusunda rehberlik eder, savunma hazırlar ve Amazon ile iletişim kurar. Ayrıca, satıcılara ticari marka kaydı yapma konusunda da yardımcı olabilirler.
 
Size yardımcı olmaktan mutluluk duyacak Türkçe konuşan danışmanlarımız var.



以下是中国卖家在亚马逊平台上常见的问题

4/19/2023

 
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供服务。然而,作为一个全球化的平台,亚马逊面临着许多复杂的问题,例如:虚假评论、侵权问题、账户暂停、资金冻结等等。特别是在中国,面对不同的文化、法律和语言的差异,卖家可能会面临更大的挑战和风险。因此,对于中国卖家而言,了解并合规运营在亚马逊平台上的业务,以及寻求专业的法律帮助是非常重要的。

以下是中国卖家在亚马逊平台上常见的问题亚马逊是全球最大的在线市场之一,有数百万的卖家在其上面经营业务并为消费者提供服务。然而,作为一个全球化的平台,亚马逊面临着许多复杂的问题,例如:虚假评论、侵权问题、账户暂停、资金冻结等等。特别是在中国,面对不同的文化、法律和语言的差异,卖家可能会面临更大的挑战和风险。因此,对于中国卖家而言,了解并合规运营在亚马逊平台上的业务,以及寻求专业的法律帮助是非常重要的。
本文将重点介绍Amazon Sellers Attorney如何帮助中国卖家解决亚马逊平台上的卖家账户问题。在了解这些问题之前,需要了解以下几点:
什么是Amazon Sellers Attorney?
Amazon Sellers Attorney是一家专门为卖家提供法律服务的律师事务所。他们提供各种服务,包括上诉、行动计划、商标注册、知识产权保护等等。该公司的律师具有多年的亚马逊平台法律实践经验,能够为卖家提供专业的法律建议和支持。通过Amazon Sellers Attorney,卖家可以更好地保护其利益,并将其业务在亚马逊平台上发展得更为稳健。
Amazon卖家常见问题


以下是中国卖家在亚马逊平台上常见的问题:
1.账户暂停
当亚马逊怀疑卖家账户存在违规行为时,会暂停该卖家的账户,这可能是由于违反亚马逊平台规定,产品质量问题,或者卖家被指控出售侵权产品等原因。一旦账户被暂停,卖家就不能继续在亚马逊平台上销售产品,这将对卖家的生计产生重大影响。
2.资金暂停
如果亚马逊发现卖家的业绩存在问题,会暂停其账户中的资金。这种情况通常是由于订单的缺陷率过高或者发货延迟等原因。资金暂停可能导致卖家无法支付供应商或其他费用,这将对其业务产生负面影响。
3.侵权指控
如果亚马逊收到对卖家出售侵权产品的指控,可能会暂停卖家账户的资金直到问题解决。此外,亚马逊还可能对卖家提出索赔,如果不及时处理,可能会影响卖家在亚马逊平台上的声誉和销售。
4.商标问题
如果卖家的商标在美国注册,他们可能需要与美国商标局打交道,以确保其商标得到充分保护。卖家还需要确保其产品不会侵犯他人的商标权或知识产权。在亚马逊平台上,商标问题可能涉及到产品的创意、包装和外观等方面,因此,卖家需要确保他们的产品不会侵犯其他人的知识产权。
Amazon Sellers Attorney如何帮助中国卖家解决问题?
1.撰写行动计划
如果卖家的账户因为政策违反或其他原因被暂停,卖家需要提交一个行动计划,以解决出现问题的原因,并制定具体的解决方案。Amazon Sellers Attorney可以帮助卖家制定有效的行动计划,以帮助卖家解决问题并恢复他们的账户。
2.上诉
如果卖家的账户被暂停,他们可以向亚马逊提交上诉,以请求恢复其账户。Amazon Sellers Attorney可以帮助卖家编写上诉材料,并协助他们与亚马逊的客服团队沟通,以获得最佳结果。
3.商标注册
如果卖家想在美国注册商标,Amazon Sellers Attorney可以帮助他们完成商标注册过程,并确保商标得到充分保护。此外,该公司还可以帮助卖家制定保护其知识产权的计划。
4.提供中文咨询服务
亚马逊卖家的数量不断增长,中国卖家在亚马逊平台上经营业务已经成为一种趋势。Amazon Sellers Attorney可以提供中文咨询服务,以帮助中国卖家更好地理解在亚马逊上经营业务所面临的挑战和机遇。中文服务可以更好地解决中国卖家可能遇到的语言和文化障碍。
5.商标注册
在亚马逊平台上,商标是非常重要的。商标注册可以保护卖家的产品品牌和知识产权,使其更具竞争力。 Amazon Sellers Attorney可以帮助卖家在美国注册商标,并制定适合其业务需求的商标保护计划。
6.知识产权保护
在亚马逊上,知识产权是非常重要的。在亚马逊上,卖家需要确保其产品不会侵犯其他人的知识产权,以免受到侵权指控。Amazon Sellers Attorney可以帮助卖家制定知识产权保护计划,确保其产品的知识产权得到充分保护,同时防止他人侵犯其知识产权。
总结
亚马逊平台上的卖家经常会面临各种问题和挑战。然而,通过选择专业的法律服务提供商,如Amazon Sellers Attorney,卖家可以更好地解决这些问题,并保护其在亚马逊平台上的利益。在面对账户暂停、资金暂停、侵权指控和商标问题等问题时,卖家可以选择寻求专业的帮助。 Amazon Sellers Attorney是一个专业的律师事务所,他们可以帮助中国卖家更好地理解在亚马逊平台上经营业务所面临的挑战和机遇,并提供适当的法律建议和支持,确保其在亚马逊平台上的业务稳健发展。通过合理运营,在亚马逊平台上获得成功是有可能的。

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Compte Vendeur Suspendu? Déblocage Rapide Avec Nous

4/19/2023

 
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Êtes-vous à la recherche d'aide pour réactiver votre compte Amazon suspendu ? Si tel est le cas, nous sommes là pour vous aider. Nous sommes les experts en matière de rétablissement de compte Amazon en France. En nous choisissant, vous augmentez considérablement vos chances de succès lors de votre appel.

Nous offrons un service de réactivation de compte depuis 2017 et avons traité des centaines de cas avec succès. En faisant appel à nos experts reconnus, vous aurez la garantie d'avoir un dossier parfait et d'effectuer les démarches optimales pour réactiver votre compte.

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Why Amazon Closes Seller Accounts and How to Deal with It

4/19/2023

 
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For many Amazon sellers, the phrase "Amazon closed my account" is the stuff of nightmares. Every year, Amazon suspends or deactivates thousands of seller accounts for a variety of reasons, including late shipping or bad tracking rates, high order defect rates, inauthentic complaints, intellectual property complaints, counterfeit products, and more. Whatever the reason, an account suspension can be a devastating blow to a seller's business.

If your Amazon account has been deactivated or suspended, it's natural to feel scared and frustrated. However, it's important to remain calm and take a measured, careful approach to getting your account reinstated. Understanding the reasons behind your account deactivation is key to increasing your chances of success.

Here are some common questions we hear from sellers whose accounts have been suspended or deactivated, along with some advice on how to address them:

Q: Why did Amazon close my account? A: In most cases, Amazon will not provide a detailed explanation of why it suspended your account, either through Performance Notifications in Seller Central or via email. Take the time to carefully read and understand the notice and look though all your recent performance notifications to identify recent policy violations or warnings to ascertain the reasons behind the suspension.
Q: Who at Amazon closed my account? A: Account suspensions are handled by the Seller Performance team, which includes investigators who review seller accounts and decide what actions should be taken in response to complaints or concerning data patterns.
Q: What if Amazon made a mistake in suspending my account? A: While it's tempting to assume that Amazon is always in the wrong, it's important to remember that the company is likely basing its decision on data, but sometimes Amazon does make mistakes.  We have seen them remove listings of paper plates, claiming they are pesticides, toys, claiming they are weapons, or supplements, claiming they are drugs, for example.  However, even if you disagree with the suspension, it's in your best interest to assume that Amazon suspended your account for valid reasons. Taking a cordial, fact-based, and objective approach to appealing the decision is the best way to increase your chances of success.
Q: Can I see the data that Amazon used to suspend my account? A: Unfortunately, Amazon does not make all this data available to sellers. However, you can access some data related to your account, including buyer-seller messages, returns reports, and store feedback. Analyzing this data can help you identify the issues in your account that led to its deactivation or suspension.
Q: How do I write an appeal that Amazon will accept? A: Amazon provides detailed instructions on what it wants to see in an appeal. This includes a root cause analysis, a description of the steps you've taken to correct the problems in your account, and the steps you have taken to prevent similar problems in the future. Your appeal should be specific and to the point, written in plain language that is easy to understand. Do not use emotion in your appeal and never waste your appeal to Amazon asking why your account was suspended.
Q: Do I have to admit responsibility, even if I didn't do anything wrong? A: In many cases, it's in your best interest to admit some level of responsibility, even if you feel that Amazon is in the wrong. Look for areas in your processes that could be improved, and develop a plan to prevent similar problems in the future.
Q: What if Amazon rejects my appeal? A: If your appeal is rejected, take a critical look at your approach and updated your appeal and try again. Consider hiring a professional like Amazon Sellers Attorney to help you craft an effective appeal that addresses Amazon's concerns in a clear and concise way.
Q: Can I speak with someone in Seller Performance? A: No, Amazon does not allow suspended sellers to speak with members of the Seller Performance Team. All communication must be conducted in writing.
Q: How many appeals is too many? A: Spamming Amazon with appeals is not an effective strategy. Submitting too many appeals, or sending repetitive or spammy emails, will likely result in your appeal being ignored.

Ultimately, it is important for Amazon sellers to understand that account closures are a serious matter and can have significant consequences for their business. However, with the right approach, it is possible to appeal the suspension and get the account reinstated. This involves carefully analyzing the situation, understanding the reasons for the account closure, and following Amazon's instructions for submitting an appeal.

Appealing the suspension on your own is not recommended.  The better course of action is to seek the assistance of a professional who specializes in Amazon seller account reinstatement. These professionals can help sellers navigate the appeals process and increase their chances of getting their account reinstated.

Conclusion

In conclusion, while having an Amazon account suspended can be a stressful experience for sellers, it is important to remain calm and take a measured approach to the situation. By carefully analyzing the reasons for the suspension, following Amazon's instructions for submitting an appeal, and seeking professional assistance if necessary, it is possible to get the account reinstated and continue selling on Amazon.  We are available 24 hours a day, seven days a week, offering free consultation on seller account closures and appeals.

The Pitfalls of Amazon Sellers Selling Generic Items on Amazon

4/19/2023

 
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As the largest online marketplace, Amazon has created new opportunities for entrepreneurs to make money by selling on the platform. With over two million sellers registered on the platform, competition is fierce. However, a significant question remains: can you sell generic items on Amazon? The answer is complicated, and this article will explain why.

To succeed on Amazon, you need to create a unique brand and take the necessary measures to grow it. Unfortunately, generic and white box items will no longer cut it. Years ago, selling generic products on Amazon or any other online marketplace was not a problem. Today, things have changed.

Why Amazon is Concerned with Reputation
Amazon is a huge business and needs to protect its reputation to remain at the top. Because of that, Amazon is extremely customer-centric. With millions of people visiting the online platform daily, Amazon focuses on creating the best customer experience. Every customer who visits the platform expects the best. Therefore, selling white box and generic items in this day and age could mean a negative customer experience and attract bad reviews. And these are things that Amazon wants you to avoid.

Why Amazon Doesn’t Encourage the Sale of Generic Items
You can sell generic items on Amazon, but you will be on your own if you decide to pursue this strategy. For instance, many sellers buy generic products from other e-commerce stores and resell them on Amazon. However, drop-shipping and other similar strategies might work, but they are not sustainable in the long run. If you sell generic items on Amazon, you might find your account in hot water. At some point, these strategies might get you in trouble with Amazon and have your account suspended or your seller rights taken away, and there won’t be anything you can do about it.

Some other problems that might arise if you sell generic products on Amazon include:
  • Any seller can sell a different version of your generic product on the Amazon marketplace: Generic items are just that; generic. No branding, nothing. Because of that, any other seller can get on your listing and sell a different version of the product, usually, at a much lower price. This creates unnecessary competition that reduces your sales margins. If your items were branded, it would be difficult for someone to create copycat versions of the product and sell it on Amazon.
  • Other sellers can duplicate your listings: Generic products leave you susceptible to other sellers duplicating your product listings. There’s very little you can do when that happens because your product is not branded. Ideally, when someone duplicates your listing, it means they are selling a product they don’t even have and can’t fulfill.
  • Difficulty resolving customer complaints: Customer complaints will happen to every seller at some point, and most sellers get to review these issues without any negative consequences on their accounts. With generic products, it’s a little different. When a customer raises a complaint, Amazon requires you to provide invoices for authentication. If Amazon can’t match the brand name to what is on your invoices, it will open a can of worms. Amazon won’t hesitate to shut down your listing or, worse, your whole account. While you may appeal, most cases involving these issues don’t get anywhere.

Selling Branded Products on Amazon
If you’ve decided to start a business on Amazon, why not go all the way and build something sustainable? Sure, you can try and sell generic products and white box items on Amazon, but it will only get you so far and can potentially lead to problems that get your account or listing suspended. Selling branded items is a much better and safer alternative in this age and time.

There are two ways you can sell branded items on Amazon:
  • You can obtain branded items from wholesalers, manufacturers, or distributors and sell them on Amazon.
  • You can have a manufacturer create your own private label brand.
Conclusion

In conclusion, while it may be tempting to sell generic items on Amazon due to their popularity, it is not a sustainable business model. To truly succeed on Amazon, sellers must focus on building a brand and selling branded products.

Amazon is extremely customer-centric and places a high priority on customer satisfaction. Selling generic products can lead to negative customer experiences, which can damage your reputation and ultimately harm your sales.

To avoid these pitfalls, consider private labeling as a way to create a unique and trusted brand. This involves buying products from manufacturers and labeling them with your brand.

By building a brand, you can differentiate yourself from the competition and enjoy benefits like no brand restrictions, little competition, and access to Amazon's premium features like Enhanced Brand Content.
Building a brand will take time and resources, but in the end, it is a worthwhile investment that can last a lifetime. Don't waste your time and resources on a short-term strategy that could get your account suspended. Focus on building a brand and selling branded products to achieve long-term success on Amazon.  If you ever need help with Brand Registry or Amazon Appeals, please remember Amazon Sellers Attorney is here 24/7 and you can contact us by email, phone or just hit that chat button on every page of our site for a free consultation.


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AMZ Sellers Attorney
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​Kenneth Eade, Esq. (licensed state of CA)
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