Our policy is valid for a period of 7 calendar days from the date of retaining our services. Our services are performed at fixed fees and are non-refundable, except for our 100% success guarantee refund*. We offer a full refund only if you have paid the fees and we have: 1) Not yet received the materials we have requested from you to work on your case and 2) Have not yet begun work on your case.
We offer exchanges in the form of a full credit toward future services, only in the event your e-commerce provider has reinstated your account or listing BEFORE the delivery of our work to you.
*100 Success Guarantee Refund: If we are unable to succeed in reinstating your account or listing, and another appeal provider is able to do so within 6 months, upon proof of the appeal and reinstatement, we will refund 100% of your fee.
If the period of 30 days has lapsed since the purchase, we can't, unfortunately, offer you an exchange or a refund.
Contacting Us
If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to: [email protected]. This document was last updated on October 28, 2024.
We offer exchanges in the form of a full credit toward future services, only in the event your e-commerce provider has reinstated your account or listing BEFORE the delivery of our work to you.
*100 Success Guarantee Refund: If we are unable to succeed in reinstating your account or listing, and another appeal provider is able to do so within 6 months, upon proof of the appeal and reinstatement, we will refund 100% of your fee.
If the period of 30 days has lapsed since the purchase, we can't, unfortunately, offer you an exchange or a refund.
Contacting Us
If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to: [email protected]. This document was last updated on October 28, 2024.
