Service detailsAmazon Appeal of Related Account Suspension
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Amazon's Multiple and Related Accounts Policy: What You Need to Know in 2024
Introduction
Amazon's marketplace offers tremendous opportunities for sellers, but navigating its policies can be challenging. One critical policy to understand is Amazon's Multiple and Related Accounts Policy. This policy helps prevent fraud but can also result in unintended account suspensions for legitimate sellers. This guide explains the policy, common triggers for suspensions, and how to appeal with the help of experts.
What is Amazon's Multiple and Related Accounts Policy?
Amazon's policy on multiple and related accounts is designed to ensure that sellers do not use multiple accounts to circumvent platform rules. Although Amazon no longer requires prior approval for opening a second seller account, any change in Seller Central can trigger a review that might lead to account suspension if related accounts are detected.
Key Highlights of the Policy:
- No Advance Permission Needed: Sellers can open a second account without prior approval, but it must serve a legitimate business purpose.
- Data Match Reviews: Any changes in Seller Central may prompt Amazon to review and detect related accounts.
- Suspension Risks: Detection of related accounts, especially if they are suspended or non-compliant, can lead to account suspension.
What Triggers Amazon Related Account Suspensions?
Amazon employs sophisticated systems to detect related accounts. Knowing what can trigger these suspensions can help you avoid them.
Common Triggers Include:
- Reactivation Attempts: Opening a new account to bypass the suspension of a previous account.
- Failed Verifications: Failing Amazon's verification process when opening a new account.
- Shared Data Points: Similar business addresses, business names, IP addresses, or devices linking accounts.
- API Access Issues: Granting API access to companies or individuals with revoked credentials.
- Account Access Patterns: Accessing accounts from locations previously used by suspended accounts.
Specific Examples:
- Identical business addresses or product lines can link accounts.
- Logging in from the same IP address or using shared networks can trigger suspensions.
What to Do If Your Amazon Account is Suspended as a Related Account?
If your account is suspended due to being linked to another account, it's crucial to take the right steps to appeal effectively.
Steps to Appeal:
- Understand the Suspension Reason: Read Amazon's suspension notice carefully to understand the cause.
- Gather Evidence: Collect documents proving that your accounts are separate and compliant with Amazon’s policies.
- Craft a Strong Appeal: Write a detailed appeal letter addressing the suspension issues and providing evidence. Include steps taken to ensure compliance.
- Submit the Appeal: Submit your appeal through Amazon’s Seller Central, following their submission guidelines closely.
- Monitor and Follow Up: Keep track of your appeal status and respond promptly to any additional information requests from Amazon.
Opening a new account after suspension is not recommended as Amazon is likely to detect the connection, leading to further suspensions and potential damage to your business.
How AMZ Sellers Attorney® Can Help
Appealing an Amazon suspension, especially related account issues, can be complex. AMZ Sellers Attorney® provides expert assistance to help you navigate this process.
Services Offered:
- Comprehensive Case Review: Detailed analysis of your suspension to identify the best appeal strategy.
- Evidence Gathering and Documentation: Assistance in compiling and organizing the necessary documentation for your appeal.
- Professional Appeal Letter Writing: Crafting persuasive appeal letters tailored to your case specifics.
- Ongoing Support and Escalation: Continuous support throughout the appeal process, including handling escalations.
What Triggers Amazon Related Accounts Suspensions
You could have your Amazon account linked to another and your account suspended for several reasons:
- Your former Amazon account was deactivated and you opened another seller account, trying to get around the suspension. Your original account remains suspended.
- You tried to open a seller account before but failed the verification process.
- Amazon has deemed your account related to another account that is suspended. Amazon could consider this account related because of identical business addresses, business names, use of same wireless networks, logging into the accounts from the same computer, use of the same emails, common product lines, and many other reasons.
- You gave API access to a company who has had their API credentials revoked.
- You gave access to your account to someone who also had a seller account that has been suspended
- You accessed your account in the location another seller account has been accessed, such as a public WiFi.
What to do if Your Account is Suspended as a Related Account?
Our team of experienced Amazon sellers lawyers can assist you with a plan of action to appeal your related account suspension. We will work with you to understand the reasons behind the suspension and develop a customized plan to address the issues and prevent future suspensions. With unlimited revisions and escalation, we will work tirelessly to get your account reinstated.
Amazon's policy on related accounts has changed, and it's important to understand the implications. If you receive a message stating that your seller account has been suspended for being related to another account that cannot be used to sell on Amazon, it's likely that during their review, Amazon has matched your data to another seller account. This can happen for many reasons, including if you previously had a seller account, someone in your household or former household had a seller account, or if you used a public WiFi to access your seller central dashboard.
Opening a new account may seem like a quick fix, but it's important to resist this temptation. Amazon is likely to discover the connection between the accounts and suspend the new one as well, potentially leading to further damage to your business reputation.
Our team has a high success rate in winning related account suspension appeals, with over 274 positive reviews and counting. With an average turnaround time of 24 hours, we can help you get your account reinstated quickly and efficiently. Our pricing ranges from $2300 to $3500, depending upon how many related accounts you have, with special rates and conditions available.
Don't let a related account suspension derail your Amazon selling business. Contact us today to submit your case and receive a free consultation with one of our Amazon sellers attorney.
How AMZ Sellers Attorney® Can Help
Expert Assistance for Amazon Account Suspensions
Appealing an Amazon suspension, especially for related account issues, can be complex. AMZ Sellers Attorney® offers expert assistance to guide you through this process and ensure your account is reinstated effectively.
Services Offered:
- Comprehensive Case Review: We provide a detailed analysis of your suspension to identify the best appeal strategy.
- Evidence Gathering and Documentation: Our team assists in compiling and organizing the necessary documentation for your appeal.
- Professional Appeal Letter Writing: We craft persuasive appeal letters tailored to your specific case, addressing all relevant issues.
- Ongoing Support and Escalation: We offer continuous support throughout the appeal process, including handling escalations when necessary.
Benefits of Choosing AMZ Sellers Attorney®:
- High Success Rate: With a proven track record and over 274 positive reviews, we have a high success rate in winning related account suspension appeals.
- Quick Turnaround: Our average resolution time is 24 hours, ensuring minimal disruption to your business.
- Transparent Pricing: We offer competitive rates ranging from $2300 to $3500, with special conditions available depending on the complexity of your case.
Contact us today for a free consultation and let us help you resolve your Amazon account issues efficiently.
Frequently Asked Questions (FAQs)
Can husband and wife have separate Amazon seller accounts?
Amazon generally does not allow more than one seller account per household unless you can prove separate and legitimate business purposes.
How does Amazon know if you have multiple accounts?
Amazon uses advanced data search systems that match multiple data points, including name, address, ISP, credit card information, and more.
How do I set up a second Amazon seller account?
While you no longer need advance permission to open a second account, it is not recommended unless you have a legitimate business purpose and can prove it to Amazon.
Should I create a separate Amazon account for selling?
Only if you have a legitimate business purpose and can ensure compliance with Amazon's policies to avoid suspension risks.
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