Amazon Appeal Verification Suspension
Is your Amazon account suspended for failing the verification process? Reverification Issues with INFORM Consumers Act? Get in touch for a plan of action with unlimited revisions and escalation.
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Amazon Seller Account Suspended During Opening/ After a Change in Data
Amazon typically requests government-issued identification documents to confirm your identity, as well as a utility bill to confirm your physical address. Virtual addresses are not accepted for Amazon seller account registration or maintenance. You must be able to show a utility bill for piped water, gas, or electricity. Telephone bills are not favored by Amazon. Additionally, they may request corporate documents or bank statements.
Documents requested for Amazon Verifications
Identity Verification: Amazon will usually ask for a government issued identification document to confirm your identity. The ID must match the control person on Seller Central. Amazon can also ask for an in-person video verification (IPI) at which time the person who opened the account must appear and present the ID, company documents, and recent invoices to prove the seller's supply chain.
Amazon Postcard Verification: They usually will ask for a utility bill to confirm your physical address as well. Virtual addresses will not work to register or maintain an Amazon seller account. You must be able to show a utility bill for piped water, gas or electricity. Although they say telephone bills will work as well, they are not favored by Amazon. Sometimes, they will ask for corporate documents and/or bank statements. to comply with the recent INFORM Consumers Act, they are also now mailing postcards to your business address with confirmation codes.
What to do in the event of a Verification Suspension
At Amazon Sellers Attorney, we offer documentation verification services and advise on best practices to prevent suspension and help you through the verification process. Our experienced Amazon appeal experts can provide you with a plan of action, with unlimited revisions and escalation, to get your account reinstated as quickly as possible.
If you're facing an urgent matter or need assistance with an Amazon seller account suspension, contact us now for a free consultation. Our average turnaround time is 24 hours, and our services start at $1375*. Don't let an Amazon verification suspension hurt your business – contact us now or chat, call or email us to get the help you need.
How to Survive the INFORM Consumers Act Verification Suspension Wave of 2023
The INFORM Consumers Act, also known as the Integrity, Notification, and Fairness in Online Retail Marketplaces for Consumers Act, was enacted in December 2022. The law aims to increase transparency and security in online marketplaces like Amazon, particularly focusing on "high-volume third-party sellers." These sellers have completed over 200 transactions and generated more than $5,000 in revenue within a year. The Act requires online marketplaces to collect, validate, and disclose certain identification information about these sellers to buyers.
Consequently, Amazon sellers now need to re-verify your Amazon Seller Account, business address and telephone number to continue selling on the platform. If they fail to provide the necessary information, certifications, or disclosures within ten days of the marketplace's request, their account can be suspended.
Amazon has introduced a system to verify sellers' business addresses, which includes sending a postcard containing a verification code. However, this system is not without its issues. Delays in mail delivery, inaccurate address details, or simply missing the notification can result in sellers not receiving their postcard, causing a failure in the verification process. In addition, Amazon has started to implement a series of more rigorous seller verification checks. Sellers are now required to verify essential details such as their government ID, business address, bank details, and tax ID. Amazon has even escalated the verification process by requiring sellers to partake in in-person video interviews (IPI) to verify these details.
In accordance with the INFORM Consumers Act, sellers must provide the necessary information, certifications, or disclosures within ten days of Amazon's request. Failure to comply will result in Amazon suspending the seller's account.
Address Verification on Amazon
If you are asked for documents for Amazon seller address verification during the opening of your Seller Account, be very careful what you supply them. The name and address on the documents must exactly match your business name and address or the owner of the business' name and address.
The documents you supply them for address verification on Amazon must verify a physical address, not a virtual address. Telephone bills that are not hard-wired Internet bills are not accepted. Mobile telephone bills are not accepted.
Documents are Illegible
Often, sellers will receive a notice that their documents are illegible. This often means that the documents are not submitted in pdf, .png, jpeg, or tiff format, or, many times, because they are not submitted in one of the nine languages Amazon accepts. If you submit documents in another language, they must be translated and notarized. The nine languages accepted by Amazon are: Simplified Arabic or Chinese, Dutch, English, French, German, Hebrew, Italian, Japanese, Korean, Portuguese, Spanish and Turkish.
Countries Accepted for Amazon.com Seller Registration
The main reason why Amazon wants to verify a physical address is because sellers try to cheat their system by opening accounts on Amazon.com when the sellers are actually located in a country that does not support Amazon.com registration. These are the only countries accepted for Amazon.com, and if you are located in one of those countries, unless you can document an actual, physical address with a utility registered in the name of your business in the United States, you should give Amazon your physical address in that country and document the address with documents showing that physical address:
Albania, Finland, Netherlands, Algeria, France, New Zealand, Angola, Gabon, Niger, Argentina, Georgia, Norway, Armenia, Germany, Oman, Australia, Greece, Panama, Austria, Guinea, Paraguay, Azerbaijan, Haiti, Peru, Bangladesh, Honduras, Philippines, Belarus, Hong Kong, Poland, Belgium, Hungary, Portugal, Benin, Iceland, Romania, Bolivia, India, Russia, Botswana, Indonesia, Senegal, Brazil, Ireland, Serbia, Brunei , Israel, Singapore, Bulgaria, Italy, Slovakia, Burkina Faso, Ivory Coast, Slovenia, Cambodia, Japan, South Korea, Cameroon, Jordan, Spain, Canada, Kenya, Sri Lanka, Chad, Latvia, Sweden, Chile, Liechtenstein, Switzerland, China, Lithuania, Taiwan, Colombia, Luxembourg, Thailand, Costa Rica, Macedonia, Togo, Croatia, Madagascar. Trinidad & Tobago, Cyprus, Malaysia, Turkey, Czech Republic, Mali, Uganda, Denmark, Mauritius, Ukraine, Dominican Republic, Mexico, United Kingdom, Egypt, Morocco, United States, El Salvador, Mozambique, Vietnam, Equatorial Guinea, Namibia, Estonia, and Nepal.
A Second Chance for Amazon Sellers
Sellers finding themselves in this position need to contact us at [email protected] to review your documents and submit a proper plan of action. Without it, Amazon will not reinstate your account. Call us or chat with us today. We are available 24/7.