Amazon Seller Account Suspended During Opening/ After a Change in Data
Another common situation among Amazon sellers is to get your account suspended during opening or after making some changes. It's important to be careful in communication with Amazon and what documents you provide. We are here to advise you on the best practices, how to prevent suspension and what to do if you got suspended. If you have an urgent matter, don't waste your time and contact us straight away so we can begin working on your case.
Amazon Seller Account Suspended During Opening
If you are asked for documents during the opening of your Amazon Seller Account, be very careful what you supply them. The name and address on the documents must exactly match your business name and address or the owner of the business' name and address.
The documents you supply them to verify your address must verify a physical address, not a virtual address. Telephone bills that are not hard-wired Internet bills are not accepted. Mobile telephone bills are not accepted.
Documents are Illegible
Often, sellers will receive a notice that their documents are illegible. This often means that the documents are not submitted in pdf, .png, jpeg, or tiff format, or, many times, because they are not submitted in one of the nine languages Amazon accepts. If you submit documents in another language, they must be translated and notarized. The nine languages accepted by Amazon are: Simplified Arabic or Chinese, Dutch, English, French, German, Hebrew, Italian, Japanese, Korean, Portuguese, Spanish and Turkish.
Countries Accepted for Amazon.com Seller Registration
The main reason why Amazon wants to verify a physical address is because sellers try to cheat their system by opening accounts on Amazon.com when the sellers are actually located in a country that does not support Amazon.com registration. These are the only countries accepted for Amazon.com, and if you are located in one of those countries, unless you can document an actual, physical address with a utility registered in the name of your business in the United States, you should give Amazon your physical address in that country and document the address with documents showing that physical address:
Albania, Finland, Netherlands, Algeria, France, New Zealand, Angola, Gabon, Niger, Argentina, Georgia, Norway, Armenia, Germany, Oman, Australia, Greece, Panama, Austria, Guinea, Paraguay, Azerbaijan, Haiti, Peru, Bangladesh, Honduras, Philippines, Belarus, Hong Kong, Poland, Belgium, Hungary, Portugal, Benin, Iceland, Romania, Bolivia, India, Russia, Botswana, Indonesia, Senegal, Brazil, Ireland, Serbia, Brunei , Israel, Singapore, Bulgaria, Italy, Slovakia, Burkina Faso, Ivory Coast, Slovenia, Cambodia, Japan, South Korea, Cameroon, Jordan, Spain, Canada, Kenya, Sri Lanka, Chad, Latvia, Sweden, Chile, Liechtenstein, Switzerland, China, Lithuania, Taiwan, Colombia, Luxembourg, Thailand, Costa Rica, Macedonia, Togo, Croatia, Madagascar. Trinidad & Tobago, Cyprus, Malaysia, Turkey, Czech Republic, Mali, Uganda, Denmark, Mauritius, Ukraine, Dominican Republic, Mexico, United Kingdom, Egypt, Morocco, United States, El Salvador, Mozambique, Vietnam, Equatorial Guinea, Namibia, Estonia, and Nepal.
A Second Chance at Amazon Sellers
If you mess up your documents the first time around and then submit the corrected documents, Amazon will often just send back the same template rejecting your documents.
Sellers finding themselves in this position need to contact us at [email protected] to review your documents and submit a proper plan of action. Without it, Amazon will not reinstate your account.