Service detailsAmazon Appeal
Is your Amazon account suspended for failing the verification process? Get in touch for a plan of action with unlimited revisions and escalation. 
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Amazon Seller Account Suspended During Opening/ After a Change in Data
Amazon verifies certain information about new sellers and their businesses, but they also can ask to verify information when you change something on your account, such as your address or bank account information. Suspension of your Amazon seller account during this process is common, and can be time consuming to correct, so you must make sure you provide all the documents Amazon is asking for, and make sure that they match the name and address on your seller central account. It's important to be careful in communication with Amazon and what documents you provide.
Documents requested for Amazon Verifications
Amazon will usually ask for a government issued identification document to confirm your identity. They usually will ask for a utility bill to confirm your physical address as well. Virtual addresses will not work to register or maintain an Amazon seller account. You must be able to show a utility bill for piped water, gas or electricity. Although they say telephone bills will work as well, they are not favored by Amazon. Sometimes, they will ask for corporate documents and/or bank statements.
What to do in the event of a Verification Suspension
We are here to advise you on the best practices, provide documentation verification services, and show how to prevent suspension and what to do if you got suspended. If you have an urgent matter, don't waste your time and contact us straight away so we can begin working on your case.
Documents requested for Amazon Verifications
Amazon will usually ask for a government issued identification document to confirm your identity. They usually will ask for a utility bill to confirm your physical address as well. Virtual addresses will not work to register or maintain an Amazon seller account. You must be able to show a utility bill for piped water, gas or electricity. Although they say telephone bills will work as well, they are not favored by Amazon. Sometimes, they will ask for corporate documents and/or bank statements.
What to do in the event of a Verification Suspension
We are here to advise you on the best practices, provide documentation verification services, and show how to prevent suspension and what to do if you got suspended. If you have an urgent matter, don't waste your time and contact us straight away so we can begin working on your case.
Amazon Seller Account Suspended During Opening
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If you are asked for documents during the opening of your Amazon Seller Account, be very careful what you supply them. The name and address on the documents must exactly match your business name and address or the owner of the business' name and address.
The documents you supply them to verify your address must verify a physical address, not a virtual address. Telephone bills that are not hard-wired Internet bills are not accepted. Mobile telephone bills are not accepted. Documents are IllegibleOften, sellers will receive a notice that their documents are illegible. This often means that the documents are not submitted in pdf, .png, jpeg, or tiff format, or, many times, because they are not submitted in one of the nine languages Amazon accepts. If you submit documents in another language, they must be translated and notarized. The nine languages accepted by Amazon are: Simplified Arabic or Chinese, Dutch, English, French, German, Hebrew, Italian, Japanese, Korean, Portuguese, Spanish and Turkish.
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Countries Accepted for Amazon.com Seller Registration
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The main reason why Amazon wants to verify a physical address is because sellers try to cheat their system by opening accounts on Amazon.com when the sellers are actually located in a country that does not support Amazon.com registration. These are the only countries accepted for Amazon.com, and if you are located in one of those countries, unless you can document an actual, physical address with a utility registered in the name of your business in the United States, you should give Amazon your physical address in that country and document the address with documents showing that physical address:
Albania, Finland, Netherlands, Algeria, France, New Zealand, Angola, Gabon, Niger, Argentina, Georgia, Norway, Armenia, Germany, Oman, Australia, Greece, Panama, Austria, Guinea, Paraguay, Azerbaijan, Haiti, Peru, Bangladesh, Honduras, Philippines, Belarus, Hong Kong, Poland, Belgium, Hungary, Portugal, Benin, Iceland, Romania, Bolivia, India, Russia, Botswana, Indonesia, Senegal, Brazil, Ireland, Serbia, Brunei , Israel, Singapore, Bulgaria, Italy, Slovakia, Burkina Faso, Ivory Coast, Slovenia, Cambodia, Japan, South Korea, Cameroon, Jordan, Spain, Canada, Kenya, Sri Lanka, Chad, Latvia, Sweden, Chile, Liechtenstein, Switzerland, China, Lithuania, Taiwan, Colombia, Luxembourg, Thailand, Costa Rica, Macedonia, Togo, Croatia, Madagascar. Trinidad & Tobago, Cyprus, Malaysia, Turkey, Czech Republic, Mali, Uganda, Denmark, Mauritius, Ukraine, Dominican Republic, Mexico, United Kingdom, Egypt, Morocco, United States, El Salvador, Mozambique, Vietnam, Equatorial Guinea, Namibia, Estonia, and Nepal. |
A Second Chance for Amazon SellersIf you mess up your documents the first time around and then submit the corrected documents, Amazon will often just send back the same template rejecting your documents.
Sellers finding themselves in this position need to contact us at [email protected] to review your documents and submit a proper plan of action. Without it, Amazon will not reinstate your account. |
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