Service detailsAmazon Appeal Verification Suspension
Is your Amazon account suspended for failing the verification process or failing video verification IPI)? Reverification Issues with INFORM Consumers Act? Amazon Asking for ID Proof? Get in touch for a plan of action with unlimited revisions and escalation. 
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Amazon Verification Suspension Appeal
Is your Amazon account suspended for failing the verification process? Reverification Issues with INFORM Consumers Act? Amazon Asking for ID Proof? Get in touch for a plan of action with unlimited revisions and escalation.
4.8 rating out of 335 reviews
Processing time: 24 hours avg. turnaround
Price: USD 1500* (special price and conditions)
Amazon Verification by Video Interview
Amazon has implemented a rigorous verification process that includes in-person video interviews (IPI) to confirm sellers' identities and business details. This process requires the person who registered the account to present government-issued identification, company documents, and recent invoices during a live video call with Amazon representatives.
How AMZ Sellers Attorney® Can Help
If your Amazon seller account is suspended due to verification issues, our experienced attorneys can help you navigate the complex appeals process. We provide comprehensive support, including:
- Document Review: We thoroughly review your termination notice and the documents you submitted to identify any inconsistencies or errors.
- Evidence Gathering: We help you gather the necessary evidence, such as performance metrics and communication history, to support your appeal.
- Appeal Drafting: Our experts draft a compelling appeal that addresses Amazon's concerns and highlights your strengths as a seller.
- Representation: We represent you in all communications with Amazon, including phone calls, emails, and hearings, to ensure your case is presented effectively.
- Negotiation: We negotiate on your behalf to achieve a favorable outcome, such as account reinstatement or other resolutions that protect your business interests.
Contact Us
Don't let an Amazon verification suspension harm your business. Contact AMZ Sellers Attorney® today for a free consultation and let us help you get back on track. Our average turnaround time is 24 hours, and our services start at $1500*. Call us at +18888062440 or submit your case to schedule your free consultation today!
Amazon Seller Account Suspension & In-Person Interview (IPI) Appeals
Understanding Amazon Verification Suspensions
If your Amazon seller account has been suspended due to verification issues, such as ID proof or address verification failure, it's crucial to act quickly. These suspensions can occur during the initial account setup or after making changes to your account information, like updating your address or bank details. Ensuring that the documents you provide match the name and address on your Seller Central account is essential to avoid suspension.
Amazon typically requests government-issued identification and utility bills to confirm your identity and physical address. Virtual addresses are not accepted, and Amazon may require an in-person video interview (IPI) to further verify your account details.
Amazon In-Person Interviews (IPI)
An Amazon In-Person Interview (IPI) is a meeting conducted by Amazon to verify the legitimacy of a seller's account and business operations. This interview is a critical step in confirming the authenticity of your seller account and ensuring compliance with Amazon’s stringent policies and standards. During an IPI, Amazon representatives will interact with you directly to assess the validity of your business and the accuracy of the provided information.
Why Does Amazon Conduct IPIs?
Amazon conducts IPIs to:
- Verify the identity and authenticity of sellers.
- Ensure compliance with Amazon’s policies and guidelines.
- Prevent fraudulent activities and maintain marketplace integrity.
- Address specific concerns or issues related to a seller’s account.
Procedure for the IPI
- Notification: Amazon notifies the seller about the requirement for an IPI via email or Seller Central.
- Scheduling: The seller schedules the interview at a convenient time and location, often at an Amazon office or a designated third-party location.
- Preparation: The seller gathers and prepares the required documentation for the interview.
- Interview: During the interview, Amazon representatives will review the documents, ask questions about the business, and verify the seller’s identity and operations.
- Follow-Up: After the interview, Amazon may conduct additional verifications before making a decision regarding the seller’s account.
Required Documentation for IPIs
Sellers are typically required to bring the following documents to an IPI:
- Government-issued identification (e.g., passport, driver’s license).
- Business registration documents.
- Proof of address (e.g., utility bill, bank statement).
- Invoices from suppliers and purchase orders.
- Bank statements and financial records.
- Any other documents requested by Amazon.
Why Sellers Fail IPIs
Common reasons for failing an IPI include:
- Insufficient or incorrect documentation.
- Inability to verify identity or business legitimacy.
- Inconsistencies in the provided information.
- Failure to comply with Amazon’s policies and guidelines.
- Suspected fraudulent activity.
What to Do After an IPI Failure
- Review Feedback: Carefully review any feedback or reasons provided by Amazon for the failure.
- Gather Correct Documentation: Ensure all required documents are accurate and complete.
- Contact Amazon Support: Reach out to Amazon Seller Support for guidance on next steps and possible re-evaluation.
- Consult with Experts: Consider seeking advice from legal or e-commerce experts who specialize in Amazon suspensions and appeals.
- Prepare for Re-Evaluation: If permitted, prepare thoroughly for a potential re-evaluation or re-interview.
Amazon Verification Suspension Appeals
At AMZ Sellers Attorney®, we offer specialized services to assist sellers facing verification suspensions, including those related to failed IPIs. Our experienced team provides a comprehensive plan of action, with unlimited revisions and escalation, to get your account reinstated as quickly as possible.
Our services include:
- Documentation verification and preparation for IPIs.
- Appeals for Amazon verification suspensions.
- Guidance on best practices to prevent future suspensions.
- Expert advice on navigating Amazon’s suspension and appeal process.
If you're facing an urgent matter or need assistance with an Amazon seller account suspension, contact us now for a free consultation. Our services start at $1500*, and our average turnaround time is 24 hours. Don't let an Amazon verification suspension hurt your business – reach out to us for the help you need.
A Second Chance for Amazon Sellers
If you failed an IPI or received a verification suspension notice, it's important to act quickly. Sellers finding themselves in this position need to contact us at [email protected] to review your documents and submit a proper plan of action. Without it, Amazon may not reinstate your account. Call or chat with us today; we are available 24/7 to assist you.
How to Survive the INFORM Consumers Act Verification Suspension Wave
The INFORM Consumers Act, also known as the Integrity, Notification, and Fairness in Online Retail Marketplaces for Consumers Act, was enacted in December 2022. The law aims to increase transparency and security in online marketplaces like Amazon, particularly focusing on "high-volume third-party sellers." These sellers have completed over 200 transactions and generated more than $5,000 in revenue within a year. The Act requires online marketplaces to collect, validate, and disclose certain identification information about these sellers to buyers.
Consequently, Amazon sellers now need to re-verify your Amazon Seller Account, business address and telephone number to continue selling on the platform. If they fail to provide the necessary information, certifications, or disclosures within ten days of the marketplace's request, their account can be suspended.
Amazon has introduced a system to verify sellers' business addresses, which includes sending a postcard containing a verification code. However, this system is not without its issues. Delays in mail delivery, inaccurate address details, or simply missing the notification can result in sellers not receiving their postcard, causing a failure in the verification process. In addition, Amazon has started to implement a series of more rigorous seller verification checks. Sellers are now required to verify essential details such as their government ID, business address, bank details, and tax ID. Amazon has even escalated the verification process by requiring sellers to partake in in-person video interviews (IPI) to verify these details.
In accordance with the INFORM Consumers Act, sellers must provide the necessary information, certifications, or disclosures within ten days of Amazon's request. Failure to comply will result in Amazon suspending the seller's account.
Address Verification on Amazon
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If you are asked for documents for Amazon seller address verification during the opening of your Seller Account, be very careful what you supply them. The name and address on the documents must exactly match your business name and address or the owner of the business' name and address.
The documents you supply them for address verification on Amazon must verify a physical address, not a virtual address. Telephone bills that are not hard-wired Internet bills are not accepted. Mobile telephone bills are not accepted.
The documents you supply them for address verification on Amazon must verify a physical address, not a virtual address. Telephone bills that are not hard-wired Internet bills are not accepted. Mobile telephone bills are not accepted.
Documents are Illegible
Often, sellers will receive a notice that their documents are illegible. This often means that the documents are not submitted in pdf, .png, jpeg, or tiff format, or, many times, because they are not submitted in one of the nine languages Amazon accepts. If you submit documents in another language, they must be translated and notarized. The nine languages accepted by Amazon are: Simplified Arabic or Chinese, Dutch, English, French, German, Hebrew, Italian, Japanese, Korean, Portuguese, Spanish and Turkish.
Countries Accepted for Amazon.com Seller Registration
The main reason why Amazon wants to verify a physical address is because sellers try to cheat their system by opening accounts on Amazon.com when the sellers are actually located in a country that does not support Amazon.com registration. These are the only countries accepted for Amazon.com, and if you are located in one of those countries, unless you can document an actual, physical address with a utility registered in the name of your business in the United States, you should give Amazon your physical address in that country and document the address with documents showing that physical address:
Albania, Finland, Netherlands, Algeria, France, New Zealand, Angola, Gabon, Niger, Argentina, Georgia, Norway, Armenia, Germany, Oman, Australia, Greece, Panama, Austria, Guinea, Paraguay, Azerbaijan, Haiti, Peru, Bangladesh, Honduras, Philippines, Belarus, Hong Kong, Poland, Belgium, Hungary, Portugal, Benin, Iceland, Romania, Bolivia, India, Russia, Botswana, Indonesia, Senegal, Brazil, Ireland, Serbia, Brunei , Israel, Singapore, Bulgaria, Italy, Slovakia, Burkina Faso, Ivory Coast, Slovenia, Cambodia, Japan, South Korea, Cameroon, Jordan, Spain, Canada, Kenya, Sri Lanka, Chad, Latvia, Sweden, Chile, Liechtenstein, Switzerland, China, Lithuania, Taiwan, Colombia, Luxembourg, Thailand, Costa Rica, Macedonia, Togo, Croatia, Madagascar. Trinidad & Tobago, Cyprus, Malaysia, Turkey, Czech Republic, Mali, Uganda, Denmark, Mauritius, Ukraine, Dominican Republic, Mexico, United Kingdom, Egypt, Morocco, United States, El Salvador, Mozambique, Vietnam, Equatorial Guinea, Namibia, Estonia, and Nepal.
Albania, Finland, Netherlands, Algeria, France, New Zealand, Angola, Gabon, Niger, Argentina, Georgia, Norway, Armenia, Germany, Oman, Australia, Greece, Panama, Austria, Guinea, Paraguay, Azerbaijan, Haiti, Peru, Bangladesh, Honduras, Philippines, Belarus, Hong Kong, Poland, Belgium, Hungary, Portugal, Benin, Iceland, Romania, Bolivia, India, Russia, Botswana, Indonesia, Senegal, Brazil, Ireland, Serbia, Brunei , Israel, Singapore, Bulgaria, Italy, Slovakia, Burkina Faso, Ivory Coast, Slovenia, Cambodia, Japan, South Korea, Cameroon, Jordan, Spain, Canada, Kenya, Sri Lanka, Chad, Latvia, Sweden, Chile, Liechtenstein, Switzerland, China, Lithuania, Taiwan, Colombia, Luxembourg, Thailand, Costa Rica, Macedonia, Togo, Croatia, Madagascar. Trinidad & Tobago, Cyprus, Malaysia, Turkey, Czech Republic, Mali, Uganda, Denmark, Mauritius, Ukraine, Dominican Republic, Mexico, United Kingdom, Egypt, Morocco, United States, El Salvador, Mozambique, Vietnam, Equatorial Guinea, Namibia, Estonia, and Nepal.
A Second Chance for Amazon Sellers
If you mess up your documents the first time around and then submit the corrected documents, Amazon will often just send back the same template rejecting your documents.
Sellers finding themselves in this position need to contact us at [email protected] to review your documents and submit a proper plan of action. Without it, Amazon will not reinstate your account. Call us or chat with us today. We are available 24/7.
Sellers finding themselves in this position need to contact us at [email protected] to review your documents and submit a proper plan of action. Without it, Amazon will not reinstate your account. Call us or chat with us today. We are available 24/7.
