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Amazon Seller News and Policy Updates for 2023

Amazon continues to suspend third-party sellers without notice

8/17/2020

 
Closed Sign for Amazon Business
Amazon.com (AMZN) announced in August that, as a result of its change of its Business Solutions Agreement with third-party sellers, in response to pressure from Germany’s Federal Cartel Office (FCO), it was changing the way it dealt with seller suspensions. NOT!

Sellers and Seller Consultants still report Amazon is suspending seller accounts without notice, despite the provision that future suspensions would be preceded by a thirty-day notice and an explanation of the reasons behind the seller account deactivation or a seven-day notice in serious cases of material breach. However, more than thirty days after the effective changes in the contract, Amazon is still closing accounts without notice as usual, and seems to be relying on the “escape clause” that allows it to terminate an account immediately if determines the seller conduct has exposed them to third-party liability, such as counterfeit sales.  
According to sources cited by Business Insider, Amazon claims the notice clauses only apply to account cancellations, not initial suspensions. To sellers, there is virtually no difference between the two. An initial suspension can last for days and even months and can kill your entire business.

Because most suspensions are the result of algorithmic decisions made by Amazon’s artificial intelligence, and the overburdened and underpaid human resources reacting to those robotic decisions have neither the time nor the experience to deal with them, it often results in an arbitrary and unjust result.  

Therefore, we always counsel clients they must be proactive with all policy warnings. If you sit on them and do nothing until Account Health sends you a message that you have 72 hours to file a plan of action, you are as good as suspended at that point. The best practice is to address every policy warning or policy violation notice with a plan of action immediately.  

As always, we are always here to help you with any question as you attempt to navigate the often profitable but sometimes treacherous waters of the Amazon marketplace.

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  • Submit a case
  • Amazon Sellers Lawyer Services
    • Amazon Appeals| Reinstate Your Deactivated or Suspended Account >
      • Amazon Appeal Inauthentic Item Suspension
      • Amazon Appeal ODR Suspensions
      • Amazon Suspended Related Account Appeals
      • Appeal Amazon Verification Suspension
      • Amazon Restricted Product Appeals
      • KDP and ACX Termination Appeals
      • Amazon Drop Shipping Policy and Seller Code of Conduct Appeals
      • FBA Reimbursement and Reimbursement Abuse Suspensions| Appeals
      • Amazon Safety Complaints: How to Handle and Appeal Them
      • Sales Velocity Suspensions on Amazon: Appeal Strategies
      • Win Amazon Sales Rank Manipulation Suspension Appeals | Appeal Package
      • Win Price Gouging/Fair Pricing Suspensions Appeals - Get Reinstated Now
      • Amazon Review Manipulation Suspension Appeals
      • Amazon Variation Listing Policy Violation - Get Help with Our Appeal Package
      • Amazon Forged or Manipulated Documentation Suspension Appeals
      • Amazon Listing (ASIN) Removal? Reinstate Listing with Amazon Sellers Attorney
      • Amazon Seller Fraud or Illegal Activity: Suspension Appeals
      • Merch by Amazon Termination Appeals
      • Walmart Suspension Appeal
      • Ebay Suspension Appeals
      • Twitter Account Suspensions and Reinstatement
      • Amazon Account Hacked? Get Help with Account Suspension Appeals Today
      • Amazon Funds Appeal
      • How to Open a Second Amazon Seller Account
    • Amazon Brand Registry Support and Trademark Registration
    • How to Settle TRO Claims and Release Amazon Funds
    • Amazon Arbitration for Seller Funds: Sue Amazon and Win
    • Amazon Intellectual Property Infringement Complaints - Trademark, Patent, and Copyright Infringement
    • LLC Formation, Free Consultation
    • Appeal Closed or Limited PayPal Account
    • Protect Your Amazon Listing -- Hijacker Removal Service
    • DMCA Safe Harbor and Takedown Notices: Protect Your Copyrights
    • Defending Buyer Complaints
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