Amazon Sellers Blog

“Unfortunately, not all of us can play by the rules”, “Fair game is for the best of us” … or something like that will definitely come to your mind if you receive a counterfeit complaint. And the worst thing you can do to your account is to ignore it.

Statistics prove those false counterfeit complaints from brands against Amazon sellers are often groundless and created specifically to impose higher prices on consumers.

However, immediately, your account is suspended and you need to prove that the product you sell is authentic and those complaints are counterfeit. And that's where the play between the Amazon Seller Performance Team and the rights owner begins. And the time to remember your Sellers’ rights as well.

​​Due to our latest experience with such cases, complaints are processed by the Amazon office in India, but in reality, they want YOU to resolve all issues with the rights owner yourself, which of course gives too much power to the complainant. The Brand (or, the rights owner) decides on their own if they will withdraw their complaint or not.