And you surely want to resolve this issue as soon as possible, as your particular ASIN is suspended, or even all of them, but at the end of the day, a counterfeit complaint freezes your funds, damages your business reputation, and affects your income and future sales.
Your #1 action, if you are 100% sure that your product is genuine, is to contact the rights owner and make them take back the complaint – that’s the best possible solution. In order to do that, you must have invoices as a proof for the brand and Amazon as well, and an authorization letter if applicable. Ideal documentation is your power!
Sellers who receive a counterfeit complaint can always appeal themselves and contact the rights owners directly. However, If you wish to have your business issues handled correctly by the professionals, contact us at [email protected]