AMAZON SELLERS ATTORNEY
  • Submit a case
  • Amazon Sellers Lawyer Services
    • Amazon Appeals >
      • Inauthentic Item Suspensions
      • Multiple/Related Suspensions
      • Amazon Verification Suspensions
      • KDP, ACX and Amazon by Merch Appeals
      • Forged or Manipulated Documentation
      • Reinstating ASIN
      • Fraud or Illegal Activity
      • Hacked Account
      • How to Open a Second Amazon Seller Account
    • Trademark Registration and Amazon Brand Registry Support
    • Intellectual Property (IP) Law for Amazon Sellers
    • Listing Hijackers
  • About
  • Amazon Sellers Lawyer Reviews
  • Amazon Sellers Blog 2023
  • Prevent Suspension with Free Appeals
  • Ebay, Walmart, Twitter Suspensions

Amazon Sellers Blog

Counterfeit Complaints Against Amazon Sellers

7/22/2020

 
“Unfortunately, not all of us can play by the rules”, “Fair game is for the best of us” … or something like that will definitely come to your mind if you receive a counterfeit complaint. And the worst thing you can do to your account is to ignore it.
Picture
Statistics prove those false counterfeit complaints from brands against Amazon sellers are often groundless and created specifically to impose higher prices on consumers.

However, immediately, your account is suspended and you need to prove that the product you sell is authentic and those complaints are counterfeit. And that's where the play between the Amazon Seller Performance Team and the rights owner begins. And the time to remember your Sellers’ rights as well.

​​Due to our latest experience with such cases, complaints are processed by the Amazon office in India, but in reality, they want YOU to resolve all issues with the rights owner yourself, which of course gives too much power to the complainant. The Brand (or, the rights owner) decides on their own if they will withdraw their complaint or not.


​And you surely want to resolve this issue as soon as possible, as your particular ASIN is suspended, or even all of them, but at the end of the day, a counterfeit complaint freezes your funds,  damages your business reputation, and affects your income and future sales.

Your #1 action, if you are 100% sure that your product is genuine, is to contact the rights owner and make them take back the complaint – that’s the best possible solution.  In order to do that, you must have invoices as a proof for the brand and Amazon as well, and an authorization letter if applicable. Ideal documentation is your power!

Sellers who receive a counterfeit complaint can always appeal themselves and contact the rights owners directly.  However, If you wish to have your business issues handled correctly by the professionals, contact us at [email protected]    

Comments are closed.

    Archives

    January 2023
    December 2022
    November 2022
    August 2022
    June 2022
    May 2022
    April 2022
    February 2022
    January 2022
    October 2021
    February 2021
    January 2021
    December 2020
    October 2020
    September 2020
    August 2020
    July 2020
    July 2019

    RSS Feed

CONTACT DETAILS:

Amazon Sellers Attorney, Ltd.
9350 Wilshire Blvd. suite 203
Beverly Hills, CA  90212
US: +1 888 806 2440​
AU: +61 2 7908 2785
FR: +33485880430
UK: +44 20 3608 1613
Asia: +852 5803 6406
نتحدث العربية ​
Türkçe konuşuyoruz
Nous parlons français 🇫🇷
Мы говорим по русски 🇷🇺
Se habla español​ 🇪🇸
我們說中文​ 🇨🇳
SUBMIT YOUR CASE

SERVICES:

Amazon Appeals
​Inauthentic Item Suspensions
Multiple/ Related Account Suspensions
​Amazon Verification Suspensions
Forged or Manipulated Documentation
Defending Buyer Complaints
Plan to Prevent Suspension
Intellectual Property (IP) Law
Reinstating ASIN
Fraud or Illegal Activity
Hacked Account
Listing Hijackers
DMCA Lawyers
Amazon Arbitration

PAYMENTS:

We accept payments from all major credit cards and also by ACH transfer through Stripe. Our purchase currency is US Dollar (USD). Payments made through our site are secure.  ​
Payment Options
See our reviews on Picture

AS REPORTED IN:

Picture
Picture
Picture
Picture
Copyright © 2021 AMZ Sellers Attorney ® All Rights Reserved. Privacy Policy
Photos used under Creative Commons from thedailyenglishshow, Tony Webster, EpicTop10.com, willbuckner, Ben Baligad, osseous, andreboeni, EpicTop10.com, Tony Webster, wuestenigel, Tony Webster
  • Submit a case
  • Amazon Sellers Lawyer Services
    • Amazon Appeals >
      • Inauthentic Item Suspensions
      • Multiple/Related Suspensions
      • Amazon Verification Suspensions
      • KDP, ACX and Amazon by Merch Appeals
      • Forged or Manipulated Documentation
      • Reinstating ASIN
      • Fraud or Illegal Activity
      • Hacked Account
      • How to Open a Second Amazon Seller Account
    • Trademark Registration and Amazon Brand Registry Support
    • Intellectual Property (IP) Law for Amazon Sellers
    • Listing Hijackers
  • About
  • Amazon Sellers Lawyer Reviews
  • Amazon Sellers Blog 2023
  • Prevent Suspension with Free Appeals
  • Ebay, Walmart, Twitter Suspensions