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Amazon Sellers Blog

Amazon Appeal Escalation - How Long Does it Take?

8/17/2020

 
​Clients often ask, "Are you kidding? We send the email to Jeff Bezos?" "Does he really read them?" The answers are yes, we send the email to Jeff Bezos and no, the richest man in the world does not take the time to read your emails.

He does, however, have a staff that opens them and routes them to the appropriate manager within Amazon's network.

Often called Bezos escalations, these are actually not a new appeal, but a new place to send your denied appeal to get a review from Amazon management.

They always answer, and they usually give a final decision, except in cases where they will ask for more information.  
DELL Laptop on the table
As to how long they take, this is a question that has become impossible to answer. We used to give an average time, but that average time was one month, then two months, and now we have seen them take as long as seven months.

​This is frustrating for sellers and can be a real business killer, but there is no way to expedite them. This is Amazon's system and getting your account back is not something you can get by suing them in arbitration. Washington courts have ruled Amazon's business solutions agreement is an agreement at will. They can cancel it at any time and for any reason.

I know this is not what sellers want to hear, but worrying about it will not speed up the process.  The most important thing to remember is to have the best plan of action possible, because this is your last shot.  For that, we can certainly help.

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  • Submit a case
  • Amazon Sellers Lawyer Services
    • Amazon Appeals >
      • Inauthentic Item Suspensions
      • Multiple/Related Suspensions
      • Amazon Verification Suspensions
      • KDP, ACX and Amazon by Merch Appeals
      • Forged or Manipulated Documentation
      • Reinstating ASIN
      • Fraud or Illegal Activity
      • Hacked Account
      • How to Open a Second Amazon Seller Account
    • Trademark Registration and Amazon Brand Registry Support
    • Intellectual Property (IP) Law for Amazon Sellers
    • Listing Hijackers
  • About
  • Amazon Sellers Lawyer Reviews
  • Amazon Sellers Blog 2023
  • Prevent Suspension with Free Appeals
  • Ebay, Walmart, Twitter Suspensions