Amazon often evaluates a return as sellable and puts it back into a seller's FBA inventory. Sometimes, this can cause problems to the seller; especially if the product is really defective. Amazon recently announced that it is giving sellers the option to disable the evaluation of returns. This means that sellers will no longer have to rely on Amazon's assessment of the condition of returned products. Instead, sellers will be able to inspect the returns themselves and decide whether to resell them or dispose of them.
This new feature is significant for Amazon sellers for a few reasons. First, it gives sellers more control over the return process. In the past, sellers had to rely on Amazon to determine whether a returned product was in sellable condition. This could lead to problems if Amazon misclassified a product as sellable, when it was actually damaged or counterfeit.
Second, disabling returns evaluation can help sellers protect their brands. If a customer receives a damaged or counterfeit product, they may be less likely to do business with that seller again. By disabling returns evaluation, sellers can help ensure that their customers receive only high-quality products.
Third, disabling returns evaluation can help sellers save money. Amazon charges sellers a fee for each returned product that is inspected and deemed sellable. By disabling returns evaluation, sellers can avoid these fees.
Of course, there are also some potential drawbacks to disabling returns evaluation. For example, it can be more time-consuming and expensive for sellers to inspect returned products themselves. Additionally, if a seller mistakenly resells a damaged or counterfeit product, they could face negative consequences, such as a customer complaint or a chargeback.
Overall, the decision of whether or not to disable returns evaluation is a complex one. Sellers should weigh the potential benefits and drawbacks carefully before making a decision.
Here are some tips for Amazon sellers who are considering disabling returns evaluation:
How to Disable Returns Evaluation
If you choose to disable returns evaluation and evaluate returns yourself, follow this simple procedure:
By allowing the seller to have more control over returns, disabling returns evaluation in Seller Central can let you exercise more quality control over your products to ensure product effectiveness and customer satisfaction, and to reduce the probability of excessive returns.