Amazon Suspended for Poor Selling Performance?

Order Defect Rate

Order defect rate, or ODR, is a statistic of seller metrics Amazon looks at to determine account health. Your ODR may be affected by selling inauthentic products, selling products that do not match the detail pages of the products exactly, or late shipping issues.  

If you have suffered an Amazon suspension for an inacceptable ODR, we can help you craft an effective Amazon appeal letter and plan of action which includes systems to follow to ensure Amazon that your order defect rate will stay within acceptable limits.  

Late Shipping Rate and Valid Tracking Rate

Amazon suspensions often occur as the result of shipping issues. Amazon expects every order for every customer to be delivered on-time and tracked. Many sellers do not have proper procedures in place to make sure this is done seemlessly, and, as a result, suffer a suspension of their Amazon seller account.

​If your Amazon seller account has been suspended because of shipping issues, we can write an Amazon plan of action for the reinstatement of your suspended Amazon seller account that will pass Amazon's strict standards for Amazon suspension appeals.

Pre-fulfillment cancellation rate

Sometimes sellers start out small on Amazon and their ecommerce business ourgrows their capacity. Pre-fulfillment cancellations occur when sellers cannot satisfy orders and they cancel the orders. An Amazon appeal lawyer can construct an effective set of business practices that will assure Amazon that you will not cancel orders in the future which, if followed, will be a model for your ecommerce business. Call, chat or email today for an Amazon plan of action by an Amazon suspension attorney.