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Amazon Sellers Blog: Latest News Affecting Amazon Sellers

Product Quality Amazon Seller Account Suspensions

8/18/2020

 
Because of its customer-centric approach, Amazon cares more about the customer experience than anything else and will suspend your seller account and remove your selling privileges if you receive complaints about the following.
If this happens you need an experienced Amazon sellers attorney to write an Amazon appeal and plan of action to get your suspended Amazon seller account reinstated.

Products not as described

Amazon suspended item not as described? According to Amazon policy, the product you sell must match exactly the one described in your listings. If you have this issue, you should included in your plan of action that you will monitor your listings to make sure they conform to Amazon policy. Ruthless competitors will often sell a generic product and complain against other sellers who list under them.

​Be careful! Your Amazon seller account can be suspended if you are not selling the exact item described in the listing.
Devices for Amazon Sellers
Woman check her Amazon Seller Account

Used sold as new

A correlation to the above, your product must be in the condition advertised. Many complaints are made that used products are sold as new. This can be another trick used by ruthless competitors or simply customer complaints. If your account is suspended or listing removed, along with your plan of action, you must submit invoices from your supplier which demonstrate an unbroken supply chain of new product.

Defective or damaged products

Amazon realizes that there will be defective products from time to time, but puts the burden on you as the seller to put an effective quality control program in place for all the products you sell. Putting the customer first will insure a lasting partnership with Amazon. Your refund and return policy should be "customer first," and you should settle any A-Z claims. Amazon will refund a customer's money if you don't, and the burden is on you to prove the product was not defective or as described.

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  • Submit a case
  • Amazon Sellers Lawyer Services
    • Amazon Appeals| Reinstate Your Deactivated or Suspended Account >
      • Amazon Seller Appeal for Inauthentic Items
      • Amazon Appeal ODR Suspensions
      • Amazon Related Account Suspension Appeals
      • Appeal Amazon Verification Suspension
      • Amazon Restricted Product Appeals
      • KDP and ACX Termination Appeals
      • Amazon Drop Shipping Policy and Seller Code of Conduct Appeals
      • FBA Reimbursement and Reimbursement Abuse Suspensions| Appeals
      • Amazon Safety Complaints: How to Handle and Appeal Them
      • Sales Velocity Suspensions on Amazon: Appeal Strategies
      • Win Amazon Sales Rank Manipulation Suspension Appeals | Appeal Package
      • Win Price Gouging/Fair Pricing Suspensions Appeals - Get Reinstated Now
      • Amazon Review Manipulation Suspension Appeals
      • Amazon Variation Listing Policy Violation - Get Help with Our Appeal Package
      • Forged or Manipulated Documentation Suspensions: How to Appeal
      • Amazon Listing (ASIN) Removal? Reinstate Listing with Amazon Sellers Attorney
      • Amazon Seller Fraud or Illegal Activity: Suspension Appeals
      • Merch by Amazon Termination Appeals
      • Walmart Suspension Appeal
      • Ebay Suspension Appeals
      • Twitter Account Suspensions and Reinstatement
      • Amazon Account Hacked? Get Help with Account Suspension Appeals Today
      • How to Open a Second Amazon Seller Account
    • Trademark Registration and Amazon Brand Registry Support
    • How to Settle TRO Claims and Release Amazon Funds
    • Amazon Arbitration for Seller Funds: How to Sue Amazon and Win
    • Amazon Intellectual Property Infringement Complaints - Trademark, Patent, and Copyright Infringement
    • Appeal Closed or Limited PayPal Account
    • Protect Your Amazon Listing -- Hijacker Removal Service
    • DMCA Safe Harbor and Takedown Notices: Protect Your Copyrights
    • Defending Buyer Complaints
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