In this regard, Amazon is tightening up the war on counterfeiting and various types of fraud. When they ask a seller for invoices, they are asking you to prove your chain of supply. They can ask for many reasons, which include to verify the authenticity of the items or their condition. It is important to remember that Amazon is not like a swap meet or flea market. They are a genuine retailer and third-party sellers are expected to behave in the same regard. If Amazon is not able to verify your chain of supply, you run the risk of not just a listing removal but an entire account suspension.
Taking that into consideration, since we see so many suspensions for lack of adequate invoices, we are posting a checklist of the necessary information that needs to be on the invoice, so that YOU can control the supplier and stay on the safe side from any type of inauthentic or condition suspension.
If you are a responsible seller, it is your responsibility to search for a reliable supply partner. To find one, make sure the invoices they are issuing for you state the following:
• Date of issue, to keep your documentation in the right order. All invoices must represent your sales and be current, within 365 days.
• Unique Invoice number, which you will need for tracking purposes and for reference that the funds you paid are for this particular products.
• Invoices must be final. They cannot be pro-forma invoices.
• Supplier data: this includes company name, email address, legal address and contact information, including telephone and fax number, as well as company website. Amazon will sometimes check the website and will sometimes call your supplier. If the supplier does not have a website or they cannot complete a call to them, they will mark your invoices as unverified.
• Buyer data (Yours): company/individual name, email address, legal / physical address and contact information. The company name and address must match the one on your seller central profile. We understand businesses may have different purchasing and selling companies, and we have gone through countless amendments of appeals to express this to Amazon. It is helpful to keep everything simple and consistent.
• Indicate the number and date of the contract (if applicable) on the basis of which the invoice is issued
• Positions of authorized persons.
• Identification of the purchased product, which has to match exactly with what you register on your account. If it is a brand name item, the brand should be reflected on the invoice. Often, if the invoice only lists a SKU number, it will be denied as not descriptive enough.
• Quantity, unit of measure, price and amount. You may mark out the prices, but beware of doing so with any computer program, as your invoices will be scanned and could be construed as “forged” or “manipulated.”
• The total amount paid.
• The amount of VAT (if applicable) is indicated separately or, if the goods are not taxed, it must be written “Without VAT” or “VAT not taxed”
These are the standard requirements for invoices to be accepted by Amazon. Secure your business on Amazon by legal and detailed invoices.
If your seller account has already been suspended for inauthentic sales or product condition, invoices and a professionally-written persuasive Plan Of Action (POA) will successfully reinstate your seller account within a very short period of time.
If you have already been suspended for inauthentic sales, invoices and a professionally-written persuasive Plan Of Action (POA) will successfully reinstate your seller account within a very short period of time. In case of suspension, we offer you our 24/7 support and expertise to help you activate your account.
If you have any questions regarding any types of suspensions, contact us via online chat or e-mail at: [email protected]